Refunds
Full and partial refunds, approval workflow, stock restocking, and credit note generation.
Refunds Overview
Understand how refunds work in Fixmo — three refund types, four statuses, analytics dashboard, search and filtering, role-based access, and the complete refund lifecycle.
Creating a Full Refund
Step-by-step guide to creating a full refund in Fixmo — initiate from the sale detail page, auto-select all remaining items, choose a reason, and submit for approval or auto-approve.
Creating a Partial Refund
Create partial refunds in Fixmo by selecting specific items and quantities (By Item) or entering a custom dollar amount (By Amount). Includes restock actions, tax handling, and step-by-step instructions.
Refund Approval Workflow
Understand the refund approval process in Fixmo — from creation to approval or rejection, and final processing. Includes role permissions, the Admin shortcut, and the detail page timeline.
Inventory Restocking on Refund
Learn how Fixmo handles inventory when a refund is processed — four restock actions, stock quantity updates, serial number status changes, and how non-tracked items are handled.
Credit Notes from Refunds
Learn how Fixmo automatically generates credit notes when refunds are processed — document creation, unique codes, itemized content, sale status changes, commission reversal, and viewing in the Invoicing section.
Refund Notifications
Learn about customer and internal notifications triggered by refund events in Fixmo — email notifications, WhatsApp messages, internal alerts for refund creators, and rejection notifications.