Repair shop software that runs repairs and sales in one place

Every repair sits in one of eight stages, from Received to Delivered. Moving it on takes one action. Fixmo records who moved it and when, so a week later you can still see what happened and in what order.

• Received, Diagnosing, Waiting for Parts, Repairing, Testing, Ready, Delivered, Cancelled

• Every change saved with the name of the person and the time

• Filter the list by stage, technician, brand, customer or date

• Search by job code, item or customer name

• A branch sees its own jobs, head office sees all of them

• A stage can be reversed, and the reversal is recorded too

• Notes added along the way stay with the job

Some jobs need a price agreed before any work begins. Send a quotation, and when the customer says yes it becomes the invoice instead of being typed out a second time. You can see when they opened it.

• Quotations, invoices, credit notes and receipts, all from one record

• Offer up to three tiers on one quotation, good, better and best

• Follow it from draft to sent, viewed, approved or rejected

• An approved quotation converts straight into an invoice

• Send it by WhatsApp or email, or hand over a printed copy

• Part paid and fully paid tracked on the document itself

• Every edit recorded against the person who made it

Parts for repairs and stock for the counter are one inventory, so both draw down the same number. A purchase order runs from draft to stocked, and you can receive it in pieces as the supplier sends them.

• Raise it against a supplier, on terms from cash on delivery to net 60

• Receive it in full, or part now and the rest when it arrives

• Stock lands in the branch that ordered it, not in a shared pool

• Paying is tracked apart from receiving, as unpaid, part paid or paid

• Serial numbers captured as the stock comes in

• A warning before a part runs out, not after

• One item can be a repair part, a counter product, or both

Parts and labour attach to the job as they are used. The ticket adds itself up from them, so the figure the customer pays is what the work came to rather than a number somebody typed in at the end.

• Services priced from your own catalogue, adjusted per job when needed

• Parts costed at what you paid, not at the shelf price

• Serial numbers tied to the repair they went into

• A warranty on the work, set in days, months or years

• Photos of the work as well as of the device

• Notes only your staff can see, kept off the customer's copy

• Every part, service and price change kept in the job's history

When a repair changes stage, Fixmo can send the customer a WhatsApp message or an email. You decide which stages send and which stay quiet, and the two channels are set separately from each other.

• A separate switch for each stage, on WhatsApp and on email

• The tracking page opens from a link, with no login and no app

• Every message logged as sent, delivered, read or failed

• Replies come back into Messages instead of a personal phone

• Email can go from your own domain once it is verified

• Receipts and documents can go out the same way

• Nothing sends until you connect a channel, so a new shop starts quiet

Cash, card, bank transfer or online, and one repair can be settled with more than one of them. Any deposit already taken comes off the balance first, so you only ask the customer for what is left.

• Enter the cash handed over and Fixmo works out the change

• Split one balance across several methods on one screen

• Add your own payment methods beside the four built in

• Each payment lands in the account you name, so the drawer balances

• A receipt by WhatsApp, by email or printed

• Refunds in full or in part, with the reason kept

• An exchange when a customer swaps an item, approved by a manager

Nothing needs adding up at close, because every job, sale and payment was entered once as it happened. The reports read straight from that, for today on its own or for any period you choose.

• Takings split between repair jobs and counter sales

• A daily Z-report for cashing up at the end of the day

• Technician performance, turnaround time and job throughput

• Stock, customers and price overrides each on their own page

• Expenses beside takings, so the figure is what the shop kept

• One branch on its own, or every branch together

• Any of it exported to CSV