Privacy Policy

1. Introduction

Fixmo ("we," "us," or "our") is a repair shop management platform operated by INFO DM PRIVATE LIMITED. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at fixmo.app and our services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

2.1 Account Information

When you register for an account, we collect:

• Full name
• Email address
• Password (stored securely using bcrypt hashing)
• Phone number (optional)
• Shop name and business details

2.2 Business Data

Through your use of the Service, we store and process:

• Repair job details (device information, problem description, status, photos)
• Customer information (name, phone number, email, WhatsApp status)
• Inventory and product data
• Sales transactions and payment records
• Team member information
• Branch and location data

2.3 Commission Agent Data

If you create commission agents, we store:

• Agent name, phone number, email, and address
• Company details (name, website, phone, email, address)
• Uploaded identification and company documents
• Commission rates, earnings, and payout records

2.4 Financial Data

Through your financial operations, we process:

• Expense records and categories
• Refund details, approval history, and credit notes
• Commission calculations and payout ledger
• Invoice, quotation, and receipt documents
• Supplier purchase orders and payment records

2.5 Automatically Collected Information

When you access the Service, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Usage patterns and feature interactions
• Cookies and session data for authentication

2.4 WhatsApp Integration Data

If you enable WhatsApp Business integration, we process:

• WhatsApp Business Account ID and phone number ID
• Access tokens (stored encrypted)
• Message delivery status
• Customer phone numbers for message delivery

We do not read, store, or process the content of personal WhatsApp conversations. We only send transactional notifications (repair status updates, pickup reminders, payment confirmations) through the official WhatsApp Business API on behalf of your shop.

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Service
• Process repair jobs, sales, inventory management, and data imports
• Send transactional notifications via email and WhatsApp
• Authenticate users and manage account security
• Generate reports and analytics for your shop
• Provide customer support
• Improve and optimize the Service
• Enforce our Terms of Service
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these circumstances:

• Service Providers: We use Amazon Web Services (AWS) for hosting, data storage, and email delivery. These providers are bound by contractual obligations to protect your data.
• WhatsApp/Meta: When you enable WhatsApp integration, message delivery data is processed through Meta's WhatsApp Business API in accordance with Meta's privacy policies.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
• With Your Consent: We may share information with your explicit consent.

5. Data Storage and Security

• All data is stored on encrypted AWS servers in the US East (N. Virginia) region
• All connections use HTTPS/TLS encryption in transit
• Passwords are hashed using bcrypt with salt
• Access tokens are stored encrypted at rest
• We implement role-based access control (Admin, Manager, Technician, Cashier)
• Database backups are performed regularly

While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Free plan: Data older than 30 days may be automatically deleted
• Pro plan: Data is retained for the duration of your subscription
• Business plan: Data is retained for the duration of your subscription

When you delete your account or wipe shop data, we permanently remove all associated data from our servers. Some data may persist in encrypted backups for up to 30 days before being purged.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data (via account settings or by contacting us)
• Export your data in a portable format
• Restrict or object to certain data processing
• Withdraw consent for optional data processing at any time

To exercise any of these rights, contact us at tech@fixmo.app.

8. Cookies

We use essential cookies and local storage for authentication (session tokens). We do not use third-party tracking cookies, advertising cookies, or analytics cookies.

9. Third-Party Services

The Service integrates with the following third-party providers:

• Amazon Web Services (AWS): Cloud hosting, database (RDS), file storage (S3), email (SES, WorkMail)
• Meta WhatsApp Business API: Customer notification delivery (when enabled by shop admin)

Each third-party service has its own privacy policy. We encourage you to review their policies.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. International Data Transfers

Your data may be transferred to and processed in the United States where our servers are located. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: tech@fixmo.app
• Company: INFO DM PRIVATE LIMITED
• Website: https://fixmo.app