Legal

Terms of Service

Last updated: April 12, 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the Fixmo platform ("Service") operated by INFO DM PRIVATE LIMITED ("we," "us," or "our") at fixmo.app. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Service.

2. Account Terms

  • You must be at least 16 years old to use the Service.
  • You must provide accurate, complete, and current information during registration.
  • You are responsible for maintaining the security of your account and password.
  • You may not share your account credentials with others.
  • One person or legal entity may not maintain more than one free account.
  • You are responsible for all activity that occurs under your account.

3. Acceptable Use

You agree not to:

  • Use the Service for any illegal or unauthorized purpose.
  • Upload malicious code, viruses, or harmful content.
  • Attempt to gain unauthorized access to other accounts or systems.
  • Interfere with or disrupt the Service or its infrastructure.
  • Scrape, crawl, or use automated tools to access the Service without permission.
  • Impersonate another person or entity.
  • Use the Service to send spam or unsolicited messages.

4. Service Plans

Fixmo offers three service tiers:

  • Free: Limited features with usage caps (30 repairs/month, 50 sales/month, 50 inventory items, 10 invoices/month, 1 branch, 1 user).
  • Pro: Expanded limits (500 repairs/month, 1,000 sales/month, 2,000 inventory items, unlimited invoices) with WhatsApp and email notifications, commission agents, data import, and team management up to 7 members.
  • Business: Unlimited usage with multi-branch support (up to 15), unlimited team members, unlimited invoices, and advanced analytics.

Features and pricing may change over time. We will provide at least 30 days notice before any pricing changes take effect for existing subscribers.

5. Payment

  • Pro and Business plans are billed monthly or annually, depending on your selection.
  • All payments are processed securely through our payment provider.
  • Subscriptions automatically renew at the end of each billing period.
  • You may cancel your subscription at any time from your Settings page.
  • Cancellation takes effect at the end of the current billing period — no prorated refunds for partial periods.
  • We reserve the right to suspend accounts with failed payments after reasonable notice.

6. Data Ownership

  • You retain full ownership of all data you create, upload, or store through the Service.
  • We do not claim any intellectual property rights over your content.
  • You grant us a limited license to process, store, and transmit your data solely for the purpose of providing the Service.
  • We will not sell, share, or use your data for advertising purposes.
  • You may export or delete your data at any time.

7. Data Import

  • You may import customer, supplier, and inventory data into the Service using CSV, Excel, or JSON files.
  • You are solely responsible for the accuracy and legality of imported data.
  • Imported data is subject to the same plan limits as manually created data.
  • We are not responsible for data loss or errors resulting from incorrectly formatted import files.

8. Service Availability

We target 99.9% uptime for the Service. However, we do not guarantee uninterrupted availability. Planned maintenance will be communicated in advance when possible. We are not liable for any downtime, data loss, or service interruptions caused by factors beyond our reasonable control, including but not limited to natural disasters, third-party service failures, or internet outages.

9. Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. To the maximum extent permitted by law:

  • We are not liable for any indirect, incidental, special, consequential, or punitive damages.
  • Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the claim.
  • We are not responsible for any loss of data, revenue, or business opportunities arising from your use of the Service.

10. Termination

  • You may cancel your account at any time from your Settings page.
  • We may suspend or terminate your account if you violate these Terms.
  • Upon termination, your right to use the Service ceases immediately.
  • Your data will be retained for 30 days after termination, after which it will be permanently deleted.
  • We may terminate the Service entirely with 90 days notice to all users.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated Terms. If you disagree with any changes, you should discontinue use of the Service.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Contact Us

If you have any questions about these Terms, please contact us:

  • Email: tech@fixmo.app
  • Company: INFO DM PRIVATE LIMITED
  • Website: https://fixmo.app