Legal

Terms of Service

Effective date: April 28, 2026 · Last updated: April 28, 2026

1. Agreement to these Terms

These Terms of Service ("Terms") form a binding agreement between you and INFO DM PRIVATE LIMITED, a company incorporated in Sri Lanka ("Fixmo," "we," "us," or "our"), and govern your access to and use of the Fixmo repair shop management platform available at fixmo.app, together with our APIs, mobile experiences, and related services (collectively, the "Service").

By creating an account, clicking "I agree," or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy and Refund Policy, each of which is incorporated by reference. If you do not agree, you may not use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" and "your" refer to that entity.

2. Definitions

  • Service — the Fixmo platform and all features we make available to you, including future enhancements.
  • Subscriber — the business or legal entity that owns a Fixmo workspace (also referred to as a "shop").
  • User — any individual authorised by a Subscriber to access the Service, including admins, managers, technicians, and cashiers.
  • End Customer — a customer of a Subscriber whose information is entered into the Service by that Subscriber.
  • Customer Data — all data that a Subscriber or its Users submit to the Service, including business records, End Customer information, and uploaded files.
  • Subscription — a paid plan (Pro or Business) billed on a recurring basis.

3. Eligibility and accounts

  • You must be at least 18 years old and able to enter into a legally binding contract.
  • The Service is intended for use by lawful businesses. You represent that you will use it in the course of a trade, business, craft, or profession.
  • When you register, you agree to provide accurate, current, and complete information and to keep it up to date.
  • You are responsible for all activity that occurs under your account. Keep your password confidential, do not share credentials, and notify us promptly at [email protected] if you suspect unauthorised access.
  • You must verify your email address before you can sign in as an Admin.
  • One individual or legal entity may not operate more than one free workspace to circumvent plan limits.

4. Plans, pricing, and billing

4.1 Plans

Fixmo currently offers three plans: Free, Pro, and Business. Exact limits and features for each plan are described on our Pricing page and inside the Service, and may be updated from time to time. We will give you reasonable notice of material, adverse changes to an active paid plan.

4.2 Subscriptions and renewal

  • Paid plans are billed in advance on a monthly or annual cycle, depending on the option you select.
  • Subscriptions automatically renew at the end of each billing cycle at the then-current rate, unless cancelled before renewal.
  • You may cancel or change your plan at any time from the Settings area. Cancellation takes effect at the end of the current paid period. You retain access to paid features until that date.
  • Where we offer a free trial or promotional credit, the specific terms will be displayed at the time of sign-up; trials convert to a paid subscription at the end of the trial period unless you cancel.

4.3 Payment processors

Subscription payments are processed by PayHere (PayHere Pvt Ltd). By purchasing a Subscription you also agree to the terms of the applicable payment processor. We do not see, store, or have access to your full card details. From time to time we may add or change payment processors and will update the Service accordingly.

4.4 Taxes

Unless stated otherwise, listed prices do not include VAT, sales tax, withholding tax, or other applicable taxes, duties, or government charges. You are responsible for all such amounts, other than taxes based on our net income.

4.5 Failed payments and suspension

  • If a renewal payment fails, we may downgrade your workspace to a lower tier or suspend access to paid features after reasonable notice.
  • We may also suspend or terminate accounts for repeated chargebacks, suspected fraud, or violation of these Terms (see Section 12).

4.6 Price changes

We may change pricing from time to time. Where a price change affects your current plan, we will give you at least 30 days' notice. The new price will apply at your next renewal after the notice period. If you do not agree, you may cancel before the change takes effect.

4.7 Refunds

Refund eligibility is governed by our Refund Policy. Except as set out there, fees are non-refundable.

5. Licence to use the Service

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during the term of your Subscription.

6. Acceptable use

You agree not to, and will not permit any User or third party to:

  • Use the Service for any unlawful, fraudulent, deceptive, or harmful purpose.
  • Violate the privacy, publicity, intellectual property, or other rights of any person or business.
  • Upload or transmit malware, viruses, or other harmful code.
  • Attempt to gain unauthorised access to the Service, other accounts, or any system connected to the Service; probe, scan, or test the vulnerability of the Service without our written permission.
  • Interfere with, degrade, or disrupt the Service or the networks connected to it, including through denial-of-service attacks.
  • Use the Service to send spam, unsolicited commercial messages, or communications that violate applicable anti-spam, telemarketing, or messaging laws (including rules governing WhatsApp, SMS, or email).
  • Reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent such restriction is prohibited by applicable law.
  • Resell, sublicense, or otherwise make the Service available to third parties except as expressly permitted.
  • Use automated scraping or crawling tools except through our documented APIs and within published rate limits.
  • Impersonate another person or misrepresent your affiliation with a person or entity.
  • Use the Service in a way that, in our reasonable judgement, places an unreasonable load on our infrastructure or could harm other users.

7. Customer Data and communications with End Customers

  • As between you and Fixmo, you retain all rights in Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and otherwise process Customer Data solely to provide, secure, and improve the Service for you and, where applicable, to comply with law.
  • You are solely responsible for the accuracy, quality, and legality of Customer Data, the means by which you acquired it, and your use of it through the Service.
  • When you use Fixmo to contact End Customers (by email, WhatsApp, or otherwise), you are responsible for ensuring that you have the legal right to do so, including any required consents, and for compliance with consumer-protection, data-protection, and messaging laws in your jurisdiction.
  • You are responsible for the warranty statements, quotations, invoices, and other documents you generate using the Service.
  • We will not access your Customer Data except as needed to operate the Service, provide support you have requested, protect the security of the Service, or comply with law.

8. Intellectual property

  • The Service, including all software, designs, text, graphics, trademarks, and other content we create (excluding Customer Data), is owned by Fixmo or its licensors and is protected by intellectual property laws.
  • Nothing in these Terms transfers ownership of the Service to you.
  • If you send us feedback or suggestions about the Service, you agree we may use them without restriction or compensation.

9. Third-party services and integrations

The Service relies on, and may integrate with, third-party products such as hosting infrastructure (Railway), object storage (Cloudflare R2), email delivery (Resend), payment processing (PayHere), the WhatsApp Business API (Meta), and, optionally, providers you configure yourself (such as a custom SMTP server or Twilio).

We are not responsible for the availability, performance, pricing, terms, or actions of any third-party service. Your use of a third-party service is subject to that provider's own terms and privacy policy. Failure of a third-party service does not give rise to a claim against us beyond the remedies set out in these Terms and in our Refund Policy.

10. Service availability and changes

  • We will use commercially reasonable efforts to keep the Service available and performant.
  • We do not provide a specific uptime guarantee or service-level agreement unless expressly agreed with you in writing.
  • The Service may be temporarily unavailable for scheduled maintenance, emergency fixes, or reasons beyond our control. Where practical, we will give advance notice of planned downtime.
  • We may add, modify, or discontinue features over time. If we discontinue a material feature on a paid plan, we will provide reasonable notice and, where appropriate, a comparable replacement or a pro-rated credit.

11. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, statutory, or otherwise. We specifically disclaim all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure against every possible attack, or that any defects will be corrected. You use the Service at your own risk and are responsible for keeping independent backups of critical data.

12. Limitation of liability

To the maximum extent permitted by law:

  • Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; lost profits or revenue; loss of business, goodwill, or anticipated savings; or loss of or damage to data, even if advised of the possibility of such damages.
  • Our total aggregate liability arising out of or relating to the Service, whether in contract, tort (including negligence), or otherwise, will not exceed the fees you actually paid to Fixmo for the Service in the twelve (12) months immediately preceding the event giving rise to the claim. For users on a Free plan, our aggregate liability will not exceed one hundred United States dollars (US$100).
  • These limitations apply even if a remedy fails of its essential purpose. Nothing in these Terms excludes liability that cannot be excluded under applicable law (such as liability for fraud, gross negligence, or personal injury caused by negligence, where applicable).

13. Indemnification

You agree to defend, indemnify, and hold harmless Fixmo and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with:

  • your use of the Service in breach of these Terms or applicable law;
  • Customer Data, including claims brought by End Customers or regulators relating to your collection, use, disclosure, or retention of it;
  • messages or documents you send using the Service;
  • any warranty, guarantee, or representation you make to End Customers or other third parties through the Service.

We will promptly notify you of any such claim and will reasonably cooperate with your defence at your expense. You may not settle any claim without our prior written consent if the settlement imposes any obligation or liability on us.

14. Suspension and termination

  • You may cancel your Subscription or delete your account at any time from the Settings area.
  • We may suspend or terminate your access to the Service, with or without notice, if (a) you materially breach these Terms, (b) your payment is overdue, (c) we are required to do so by law, (d) we reasonably believe your use of the Service creates a security, legal, or reputational risk, or (e) we cease to offer the Service or a relevant feature.
  • On termination for any reason, your right to use the Service immediately ends. Sections that by their nature should survive (including Sections 7, 8, 11, 12, 13, 14, 16, and 17) will survive termination.

15. Data export and deletion

You can export core Customer Data from the Service at any time while your account is active. Following cancellation or termination, we will make reasonable efforts to keep your data available for a limited window of approximately 30 days so you can export it, after which we will delete or anonymise it in accordance with our Privacy Policy, except where we are required to retain it for legal, tax, or fraud-prevention reasons. We are not responsible for data loss resulting from your failure to export your data in time.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the "Effective date" above and, where appropriate, notify you by email or through the Service. Changes will take effect on the stated effective date. If you continue to use the Service after the effective date, you accept the updated Terms. If you do not accept them, you should stop using the Service and may cancel your Subscription in accordance with these Terms.

17. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or the Service are governed by the laws of Sri Lanka, without regard to its conflict-of-laws rules. Subject to the paragraph below, the courts of Colombo, Sri Lanka have exclusive jurisdiction to hear and determine any dispute.

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information. If you are a consumer resident in a jurisdiction whose mandatory local laws grant you different rights, those rights are not affected by this Section.

18. Force majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental actions, failures of the internet or third-party networks, or widespread outages of upstream infrastructure providers.

19. Miscellaneous

  • Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, and any ordering documents, form the entire agreement between you and Fixmo regarding the Service and supersede any prior or contemporaneous agreements on the same subject.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets.
  • Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
  • No waiver. Our failure to enforce any right or provision does not waive that right or provision.
  • Notices. Notices to you may be given by email to the address associated with your account or by posting a message inside the Service. Notices to us must be sent to [email protected].
  • Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
  • No third-party beneficiaries. There are no third-party beneficiaries to these Terms.

20. Contact

Questions about these Terms can be directed to: