Question 1

What types of repair shops is Fixmo designed for?

Accepted Answer

Fixmo is built for any electronics repair business, including phone and smartphone repair shops, computer and laptop repair centers, tablet and iPad repair services, game console repair shops, and general electronics repair businesses. Whether you run a single location or up to 15 branches, Fixmo adapts to your workflow.

Question 2

Is there a free plan available?

Accepted Answer

Yes. The Fixmo Free plan includes up to 30 repairs and 50 sales per month, 50 inventory items, 1 branch, 1 user, 10 invoices and 5 quotations per month, basic reports, customer tracking links, and 30-day data retention. No credit card required.

Question 3

How much does Fixmo cost?

Accepted Answer

Fixmo has three plans: Free at $0/month, Pro at $20/month ($16/month billed yearly) for 500 repairs, 1,000 sales and 7 team members, and Business at $44/month ($35/month billed yearly) with unlimited repairs, sales, team members, and up to 15 branches.

Question 4

Does Fixmo support WhatsApp notifications?

Accepted Answer

Yes. Fixmo connects to WhatsApp through the official Meta WhatsApp Business Cloud API or Twilio. Each shop uses its own WhatsApp Business number, and you can toggle notifications per repair status plus sale events. Full delivery status (sent, delivered, read, failed) is tracked in the message history.

Question 5

Can customers track their repairs online?

Accepted Answer

Yes. Every repair automatically generates a unique tracking link and QR code. Customers check real-time status on any device without logging in or installing an app. This reduces inbound calls and keeps customers informed at every stage.

Question 6

How does multi-branch management work?

Accepted Answer

On the Business plan, Fixmo supports up to 15 branches. Each branch has its own inventory stock levels, team members, payment methods, and reporting. Admins see data across all branches from one dashboard; managers are scoped to their assigned branch.

Question 7

What team roles are available?

Accepted Answer

Fixmo has four roles: Admin (full control), Manager (branch-level access with some supplier restrictions), Technician (assigned repairs only), and Cashier (POS, sales, and refund workflow). Pro supports 7 team members; Business offers unlimited.

Question 8

Can I import existing data into Fixmo?

Accepted Answer

Yes. Admins on Pro and Business plans can import customers, suppliers, and inventory from CSV, Excel, or JSON files. The import wizard auto-maps columns with fuzzy header matching and supports both bulk import and guided row-by-row review.

Question 9

Is there a refund policy?

Accepted Answer

Yes. Fixmo offers a 14-day money-back guarantee on all paid plans. If you are not satisfied within the first 14 days of your subscription, contact support for a full refund.

Question 10

What is the AI Support Assistant?

Accepted Answer

The AI Support Assistant is a built-in chat feature that can answer questions about your shop's live data — repairs, customers, inventory, and sales. Every shop receives 50,000 free tokens. Additional tokens can be purchased via PayHere. All roles can use the assistant.

Repair shop software FAQ

Getting Started

Features

Billing

Security

Invoicing & Documents

Refunds & Commission Agents

Data Import & Export

Inventory & Pricing

AI Support Assistant

WhatsApp & Email Notifications

Still have questions?