Legal

Refund Policy

Effective date: April 28, 2026 · Last updated: April 28, 2026

1. Overview

This Refund Policy describes when and how Fixmo (operated by INFO DM PRIVATE LIMITED) issues refunds for paid subscriptions to the Fixmo repair shop management platform. It forms part of, and should be read together with, our Terms of Service and Privacy Policy.

Because Fixmo is a subscription software service, charges are generally for access during a billing period rather than for a physical product. The rules below set out the limited circumstances in which we will provide a refund, pro-rated credit, or other remedy.

2. 14-day money-back guarantee (new subscriptions)

We offer a 14-day money-back guarantee on your first paid subscription to a given plan. If, within 14 days of the initial paid invoice for that plan, you decide Fixmo is not right for your business, email us at [email protected] from the email address associated with your account and request a refund.

This guarantee:

  • applies to the first paid billing cycle (monthly or annual) of your first Subscription on that plan;
  • does not apply to renewals, plan re-activations, or subsequent upgrades once you have previously been billed for that plan;
  • does not apply to accounts that have been suspended or terminated for breach of our Terms of Service.

3. Refunds outside the 14-day window

Outside the 14-day money-back window, subscription fees are non-refundable, except in the following cases:

  • Duplicate or incorrect charges — we will refund any amount that was charged in error.
  • Extended service unavailability — if the Service is materially unavailable for an extended, continuous period caused by Fixmo (and not by a third-party provider, your own network, or events beyond our reasonable control), we may, at our discretion, provide a pro-rated credit toward a future invoice.
  • Required by law — where a refund is required by applicable consumer-protection law in your jurisdiction, we will honour that requirement.

We review such requests on a case-by-case basis. Where we approve a refund, we may choose to issue it as a credit against future invoices instead of a cash refund, unless applicable law requires otherwise.

4. What is not refundable

Refunds are not available in the following cases:

  • Partial months or unused portions of a billing cycle after the 14-day window.
  • Usage-based overages, add-ons, or one-off charges that have already been consumed.
  • Failure to cancel before an automatic renewal. Renewals are charged in advance and, once processed, are non-refundable except as set out in Section 3.
  • Dissatisfaction with features that have been clearly described in-product, on the Pricingor Features pages, or in our documentation.
  • Downtime, disruption, or loss caused by third-party providers (such as payment processors, email providers, WhatsApp / Meta, or hosting partners) or by events beyond our reasonable control.
  • Accounts that have been suspended or terminated for breach of our Terms of Service, fraud, or abuse.
  • The Free plan, because no payment is involved.

5. Cancellation vs. refund

Cancelling your Subscription is different from requesting a refund. Cancellation stops future renewals, but does not, by itself, refund the current period. When you cancel:

  • Your paid features remain active through the end of the current billing cycle.
  • At the end of that cycle, your workspace moves to the Free plan. Data exceeding Free plan limits may become inaccessible but is not immediately deleted; see our Privacy Policy for retention details.

6. Downgrades and plan changes

Downgrading to a lower paid plan does not generate a cash refund for the unused portion of the current billing cycle. Where permitted by the Service, unused value may be applied as a pro-rated credit toward your next invoice. Upgrades take effect immediately and any difference is typically charged on a pro-rated basis, depending on the payment processor.

7. How to request a refund

  1. Send an email to [email protected] from the email address registered to your Fixmo account.
  2. Include the following information:
    • Your shop name and the email address on the account.
    • The invoice or order ID you are requesting a refund for (available on your Settings → Billing page).
    • A brief reason for the request. This is optional outside the 14-day window only where we are unable to verify eligibility without it.
  3. We will acknowledge your request within a few business days and let you know the outcome.

8. Processing time and method

  • Approved refunds are returned to the original payment method. We cannot refund to a different card, account, or payment channel.
  • Refunds are typically processed by our payment provider within 5–10 business days, though your bank or card issuer may take additional time to post the credit to your statement.
  • Payment processor fees, currency-conversion costs, and bank charges may be non-refundable depending on the policies of the provider.
  • If you were billed in a currency other than your local currency, refunds are issued in the original billing currency. Fluctuations in the exchange rate between the purchase date and the refund date may result in a refund amount, in your local currency, that differs from the amount originally charged.

9. Chargebacks

If you believe a charge is incorrect, please contact us first at [email protected]. In most cases we can resolve the issue quickly. Initiating a chargeback or payment dispute without first contacting us may result in suspension or termination of your account while the dispute is investigated. Fraudulent chargebacks may be referred to debt-collection or legal proceedings.

10. Fraud, abuse, and suspended accounts

We reserve the right to deny a refund request where we reasonably believe it is fraudulent, is made in bad faith, involves repeat sign-ups to abuse the 14-day guarantee, or relates to an account that has been suspended or terminated for breach of our Terms of Service.

11. Changes to this policy

We may update this Refund Policy from time to time. When we make material changes, we will update the "Effective date" above and, where appropriate, notify affected Subscribers by email or in-product. The policy in force at the time of a given payment will apply to refund requests relating to that payment.

12. Contact us

If you have questions about this Refund Policy or need help with a billing issue: