Legal

Refund Policy

Last updated: April 12, 2026

1. Overview

We want you to be completely satisfied with Fixmo. If you're not happy with your paid subscription, we offer a 14-day money-back guarantee — no questions asked. Simply contact us within 14 days of your first payment, and we'll process a full refund.

2. Eligibility

  • Refund requests must be made within 14 days of your first payment.
  • The 14-day guarantee applies to the first subscription period only (monthly or annual).
  • Refunds are not available for renewal payments after the first billing cycle.
  • The Free plan does not require a refund as there is no payment involved.

3. How to Request a Refund

To request a refund:

  • Send an email to support@fixmo.app from the email address associated with your Fixmo account.
  • Include your account email and a brief reason for the refund (optional, but helps us improve).
  • Refunds are processed within 5-7 business days to your original payment method.
  • You will receive an email confirmation once the refund has been processed.

4. What Happens After a Refund

  • Your account will be downgraded to the Free plan immediately after the refund is processed.
  • You will retain access to features available on the Free plan (30 repairs/month, 50 sales/month, 50 inventory items).
  • Data exceeding Free plan limits may become inaccessible but will not be immediately deleted.
  • Team members added under the paid plan will be deactivated.
  • WhatsApp notifications will be disabled.
  • You can upgrade again at any time to restore full access.

5. Exceptions

Refunds are not available in the following cases:

  • Renewal payments after the first 14-day period.
  • Accounts that have been suspended or terminated for violating our Terms of Service.
  • Partial-month refunds for usage after the 14-day window.
  • Downgrade requests (downgrading your plan is not the same as a refund — you can downgrade at any time from Settings).

6. Contact Us

If you have any questions about our refund policy, please contact us:

  • Email: support@fixmo.app
  • Company: INFO DM PRIVATE LIMITED
  • Website: https://fixmo.app