Customers
The assistant
Fixmo includes an assistant that reads your repairs, stock, customers, sales and takings and answers questions about them in plain language. It can read every part of the shop and change none of it. A question it cannot settle can be escalated to a person.
Everyone can use it with purchased tokens. The free monthly allowance is narrower, and the page says exactly how narrow.
What it does
Reports answer the questions you thought to build a report for. The assistant answers the ones you did not.
It reads your actual data. Which repairs are waiting on parts, what a customer has spent, what stock is low, how last month compared to this one.
It reads and does not write. The assistant cannot change a repair, take a payment or edit stock.
A conversation it cannot resolve can be escalated to a human, and the conversation carries that state so it is clear whether a person is involved.
Usage is measured in tokens. There is a free monthly allowance for some shops and packages you can buy for any shop, and the balance is visible in settings.
Every capability
| Reads | Repairs, customers, stock, sales, documents and takings |
|---|---|
| Writes | Nothing. It has no ability to change your data |
| Scope | Each person's questions are answered within their own role and branch |
| Escalation | A conversation can be handed to a person |
| States | Open, escalated, resolved, closed |
| Free allowance | 50,000 tokens a month, for annual Pro and Business shops, during their first year |
| Expiry | Unused free tokens are written off at the month boundary and do not roll over |
| Buying more | Token packages, available on any plan |
| Bought tokens | A separate balance that does not expire |
| Spending order | The free allowance is spent first, because it is the pot that expires |
| Balance | Free and purchased balances shown separately in settings |
Questions
Who gets the free 50,000 tokens a month?
Shops on Pro or Business that pay annually, for the first year of that subscription. Monthly subscribers and Free shops do not get the allowance, and can buy token packages instead.
Do unused free tokens roll over?
No. The remainder is written off at the start of each month and the allowance is refilled.
Can the assistant change something in my shop?
No. It reads your data and answers questions. It cannot edit a repair, take a payment or move stock.
Can a technician ask it about takings?
Answers follow the same role and branch limits as the rest of Fixmo, so it does not reveal what the person asking could not otherwise see.
What happens if it cannot answer?
The conversation can be escalated to a person, and it is marked as escalated so everyone can see a human is involved.