Customers
Customer tracking links
Every repair has a link the customer can open to see its stage, without an account, an app or a password. The link uses a share token rather than anything guessable, and shows the repair code, the item, the current stage and the estimated date.
What it does
The most common call a repair shop takes is asking whether something is ready. Answering it costs a person their attention several times a day.
The link removes the call. Send it once, and the customer watches the job move from Received to Delivered on their own.
There is nothing to install and nothing to sign into. It opens in a browser.
The page shows the stage, not the shop's internal life. Notes, costs, technician assignments and confidential fields stay inside Fixmo.
The link resolves by share token, so it is not a case of guessing a number and reading somebody else's repair.
Every capability
| Access | No login, no app, no password |
|---|---|
| Addressing | A share token per repair |
| Shows | Repair code, item, current stage and estimated date |
| Hides | Notes, costs, technician and confidential fields |
| Sharing | By WhatsApp, email, or any way you can send a link |
| QR code | For printing on a job ticket |
| Branding | The page takes the shop's own look |
| Indexing | Tracking pages are excluded from search engines |
Questions
Does the customer need to create an account?
No. They open a link. There is nothing to sign up for.
Can someone see another customer's repair?
The link is addressed by a share token rather than a sequential number, so there is nothing to count through.
What exactly does the customer see?
The repair code, what the item is, which of the eight stages it is at, and the estimated date. Nothing about cost or internal notes.