On the bench and at the counter
Services and labour
A service is a priced piece of labour, kept in a catalogue. Screen fitting, data recovery, a diagnostic fee. Services go on repairs, sell at the till, and appear as lines on invoices and quotations, and their revenue is tracked apart from parts.
What it does
Most repair income is labour, and most shops price it from memory. That is how the same screen fitting costs two different amounts in the same week.
A service in the catalogue has a name, a price and a type. Adding it to a job takes one click and the price is the one you decided, not the one someone remembered.
Each service says where it can be used: on repairs only, at the till only, or both. A diagnostic fee that should never appear in the cart simply cannot.
Because services are separate from parts, reports can tell you how much of a month was labour.
Every capability
| Catalogue | Managed from Inventory, alongside parts and products |
|---|---|
| Price | Set per service, and editable on the line if you need to |
| Usage | Repair only, till only, or both |
| Service types | Your own categories for organising the catalogue |
| On repairs | Added as labour lines and included in the job total |
| At the till | Sold like any product |
| On documents | Line items on invoices and quotations |
| Tax | Per service rate, or the shop default |
| Commission | Agents can earn a per service rate |
| Reporting | Service revenue reported separately from parts |
Questions
Can I charge a different price for the same service on one job?
Yes. The catalogue price is the starting point. Changing it on a line is recorded in the price override log.
Do services affect stock?
No. A service has no stock level. Parts fitted alongside it do.
Can I sell a service without a repair?
Yes, if the service is set to allow till use. Set it to repair only if it should never appear in the cart.