Parts and Services

Adding Parts

The part picker is identical everywhere — when creating a repair (the Parts section) and on the repair detail page ('Add Part' in the Cost Breakdown card). Same search, same fields, same behaviour at every status.

1. 1Search for an item by name, SKU, or barcode.
2. 2If the item has variants, the variant picker opens — choose the specific variant (color, size, model).
3. 3Set quantity (default 1).
4. 4If the item has serials enabled, you must pick a specific serial number from the in-stock list — manual entry isn't offered for serial-tracked items. If the item is not serial-tracked, you can optionally type or scan a serial yourself (see 'Typed Serial Numbers' below).
5. 5Admins and Managers can also override the unit price for that line.
6. 6Optionally add a discount (amount or percentage), a warranty label, and a Description note.
7. 7Click 'Add'.

Typed Serial Numbers on Non-Serialized Parts

Some products aren't set up for serial tracking, but you still need to record the specific unit's serial for a repair — e.g. a used item with a shop-generated sticker.

• When adding a non-serialized part, click 'Add serial number' and type or scan it in.
• A warranty label is required whenever you enter a typed serial — Fixmo blocks the add if the warranty is empty, so a serial never exists without a warranty.
• Fixmo creates a real serial record for it (not just text) — it never touches stock counts, since it was never in stock as a distinct unit. The warranty expiry is calculated automatically from the line's warranty label, just like a normal serialized sale.
• The serial becomes searchable shop-wide (Inventory → Warranty & Serials), so a customer's warranty claim can be looked up by that number later.
• If the part is removed from the repair, reverted out of the repair, or the repair itself is deleted, the typed serial record is removed — it's never put back into stock, since it was never real inventory.

Line Descriptions

Every part and service line has an optional Description note — a short free-text field for anything that doesn't fit the part name, serial, or warranty.

• Set it when adding the line, or edit it later with the pencil icon (see 'Editing a Line').
• For a part it appears in small print under the part name / serial number; for a service it appears directly under the service name.
• The description is carried onto the customer's documents: the printed and PDF repair receipt, the delivered-repair email, and any auto-created invoice or quotation generated from the repair.
• Typical uses: 'OEM display, tested', 'customer-supplied part', 'PCB micro-soldering on the power line', batch or bin references.

Removing Parts from a Repair

Click the delete icon next to a part line. Stock is restored to the branch. Serial-tracked items return to IN_STOCK.

Adding Services

Services are predefined in Settings > Services with a default price per shop, but that price isn't locked in on the repair.

1. 1Open the repair detail page (or add during intake).
2. 2Click 'Add Service' in the Services card.
3. 3Pick a service from the list — it starts pre-filled with the default price.
4. 4Optionally add a discount (amount or percentage) and a Description note.
5. 5Admins and Managers can also override the price for that line before adding it.

Removing Services

Click the delete icon next to a service line. No inventory impact. Removal is locked once the repair is Delivered or Cancelled.

Editing a Line — Price, Description, Serial & Warranty

The pencil icon next to a part or service in the Cost Breakdown card opens the line editor. What you can change depends on your role, and everything stays editable until the repair is finalized.

1. 1Click the pencil icon next to the part or service.
2. 2Edit the Description (any non-Cashier role).
3. 3Admins and Managers can also edit the price and discount.
4. 4For a serial-tracked part, click 'Swap serial' to pick a different in-stock serial — the old unit returns to stock and the new one is claimed, with no net change to your stock count.
5. 5For a typed (manual) serial, edit the serial text and warranty in place. If you're changing a serial that's already recorded, Fixmo asks whether to remove the old record (fixing a typo) or keep it on file (detached, for history).
6. 6Save. The repair total, receipt, delivered email, and any linked invoice all reflect the change immediately.

Swapping a Stock Serial

When a serial-tracked part was attached with the wrong in-stock serial, swap it instead of removing and re-adding the part.

• Open the line editor and click 'Swap serial', then pick the correct in-stock serial.
• The previously-attached serial goes back to IN_STOCK and the new one becomes USED_IN_REPAIR.
• Your branch stock count is unchanged — a swap is stock-neutral.
• If the part was added while out of stock (an owed/oversold serial), a swap is blocked — remove and re-add the part instead, which keeps the oversell bookkeeping correct. You can still correct that serial's number in place.

Variant Parts Picker

Items with variants (e.g., 'iPhone Screen' parent with '13 / 13 Pro / 13 Pro Max' children) show a variant selector when added.

• Each variant has its own stock, cost, and sell price.
• The dropdown shows the per-branch quantity available for each variant.
• Serial-tracked variants let you pick from that variant's own serial pool.

Stock Validation

Fixmo checks stock against the repair's branch.

• If 'Allow negative stock' is off in Settings > Inventory, parts with insufficient stock are blocked.
• If 'Allow negative stock' is on, stock can go below zero (branch stock becomes negative).
• Items with trackStock off never block — stock is not tracked at all.
• Low-stock alerts fire automatically when a part drop brings branch stock at or below the item's min-stock threshold.

Combo Items

A combo item is a bundle of components. When you add a combo, each component's stock decrements by its component quantity × combo quantity.

Barcode Search for Parts

The parts search field supports barcode scanning. Connect a USB or Bluetooth barcode scanner and scan the item's barcode while the parts search input is focused.

• The search matches against the item's barcode field and against all variant barcodes.
• If the scan uniquely identifies a variant, that variant is auto-selected in the picker.
• If multiple variants share the barcode (rare), the picker opens for manual selection.
• Works the same way on the repair form, invoice line-item picker, and PO receiver.

Cross-Variant Serial Validation

Fixmo prevents the same serial number from being used across different variants of the same product.

• When you pick a serial number, the system checks all variants of that product — not just the one currently selected.
• If the serial is already assigned to another variant (e.g., assigned to 'Black' when you're adding 'White'), the add is blocked.
• The error message identifies the conflicting variant and the serial that is already in use.
• This ensures serial numbers remain unique across the entire product, regardless of variant.