Repairs
Creating and managing repair jobs, status workflow, parts, services, payments, photos, QR codes, and printing.
Creating a Repair Job
Step-by-step guide to creating a new repair ticket in Fixmo. Capture customer, device, service, parts, photos, estimated date, price, technician, agent, and advance payment.
Repair Status Workflow
Understand the 8 repair statuses in Fixmo, how to advance them, the Waiting-for-Parts branch, and how Admins can revert status with parts-return handling.
Parts and Services
Add parts from inventory and services to a repair. Understand stock decrement, serial-tracked parts, the variant picker, per-line discounts, line descriptions, editing and swapping serial numbers, and warranty labels.
Payments and Delivery
Record payments on repairs, track outstanding balance, handle advance payments, and deliver completed jobs with final payment.
Repair Detail Page
Explore every section of the repair detail page — header actions, parts and services, payments, photos, activity log, status history, AI assistant, and share links.
Searching and Filtering Repairs
Find repairs fast with the Repairs page filters — status, service type, device type, brand, date range, WhatsApp customers, plus sorting and full-text search.
Customer Repair Tracking
Share a public tracking link or QR code with customers so they can follow their repair's progress without logging in.
Printing Repair Receipts
Generate and print branded repair receipts as PDFs with shop info, customer details, parts, services, and QR tracking code.
Repair Status Reversal (Admin)
Admins can step a repair backwards to a previous status. Parts consumed at the cancelled stage are returned to branch stock, and the reversal is recorded in the activity log and status history.