Customer Repair Tracking

3 min readPublished April 12, 2026

What Is Customer Repair Tracking

Fixmo provides a public tracking page for every repair. Customers can visit this page at any time to see the current status of their repair without needing to call your shop or log into any system.

Tip

Sharing the tracking link proactively reduces inbound calls and messages asking 'Is my repair ready?' — saving your team time while keeping customers informed.

Sharing the Tracking Link

The tracking URL is available on the repair detail page and can be shared through any communication channel.

  1. 1Open the repair detail page.
  2. 2In the right sidebar, find the Customer Tracking card.
  3. 3The tracking URL is displayed in a read-only field.
  4. 4Click the copy button to copy the link to your clipboard.
  5. 5Send the link to the customer via WhatsApp, SMS, email, or include it on their printed receipt.

What Customers See

The tracking page is designed to give customers a clear, reassuring view of their repair's progress. It uses a dark-themed design with visual status indicators.

  • Progress Percentage — a large, prominent number showing overall completion from 0% to 100%, calculated from the repair's position in the seven-status flow.
  • Status Timeline — a vertical list of all statuses with the current status highlighted with a glow effect. Completed statuses show a checkmark. Each status includes a description of what it means.
  • Countdown Timer — if an estimated completion date was set, a live countdown shows days, hours, minutes, and seconds remaining. The timer disappears when the deadline passes or when the repair is delivered.
  • Repair Details — the repair code, item name, problem description, and the date the repair was received.
  • Contact Options — WhatsApp and Call buttons with your shop or branch phone number. The shop or branch address is also displayed.

Tracking Page Design

The tracking page uses a polished dark theme with dynamic accent colors that change based on the repair status.

  • Blue accent — repair is in progress (Received through Testing).
  • Green accent — repair is Ready or Delivered.
  • Red accent — repair has been Cancelled.
  • Responsive layout — two columns on desktop, single column on mobile.
  • Gradient background glows add a modern, professional feel.

Frequently Asked Questions

Do customers need to log in to track their repair?+
No. The tracking page is completely public and requires no login or account. Anyone with the tracking link can view the repair status. The link uses a unique identifier that is not guessable.
Does the tracking page update in real time?+
The tracking page shows the current status at the time of loading. Customers can refresh the page to see the latest status. Status changes made in Fixmo are reflected immediately on the tracking page.
Can I customize what the customer sees on the tracking page?+
The tracking page shows a standard set of information: repair code, item name, problem description, status timeline, estimated completion countdown, and your shop's contact details. The layout and content are not currently customizable.
Is the tracking link unique per repair?+
Yes. Each repair has a unique tracking URL based on a system-generated identifier. This is different from the repair code and cannot be guessed by other customers.

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