Customer Repair Tracking

What Customers See on the Tracking Page

The public tracking page is simple and mobile-friendly.

• Shop name and logo
• Repair code
• Item name
• Current status with clear label
• Estimated completion date (if set)
• Last updated time

Sharing the Link

Click 'Share' on the repair detail page.

1. 1Click 'Share' in the repair header.
2. 2Copy the link with the copy button, or scan the QR code with a customer's phone camera.
3. 3Or, click 'Print' — the printed ticket includes the QR code so the customer can scan it later.

Automated Status Alerts (Optional)

Alongside the tracking link, Fixmo can automatically notify the customer by WhatsApp and email when the status changes. Configure channels in Settings > Messages / Settings > Email, and per-status toggles in the same pages.

• Received — sent when the repair is created
• Waiting Parts — sent when the repair enters the waiting branch
• Repairing — sent when repair work starts
• Ready — sent once per repair (even after revert-then-re-advance)
• Delivered — sent once per repair
• Cancelled — sent when repair is cancelled (if toggle is on)
• Status Reversed — optional alert when Admin reverts a repair