WhatsApp Business Integration

WhatsApp Integration Overview

Fixmo integrates with the WhatsApp Business API to let you send automated notifications directly to your customers on WhatsApp. When you connect your WhatsApp Business number, customers see your shop name and business profile — building trust and ensuring messages are read. WhatsApp integration is available on Pro and Business plans.

Supported Providers

Fixmo supports two WhatsApp Business API providers. Both deliver the same functionality — choose the one that best fits your setup.

• META — connect directly through Meta's WhatsApp Cloud API for native integration with your WhatsApp Business account
• TWILIO — connect through Twilio's messaging platform if you already use Twilio for other communication services

Connect Your Own Business Number

Unlike generic notification services, Fixmo sends WhatsApp messages from your own WhatsApp Business number. Customers see your shop name, logo, and verified business profile in their WhatsApp chat. This creates a professional, branded experience that builds trust and encourages customers to engage with your messages.

Repair Status Notification Toggles

Eight toggles control which repair status changes trigger a WhatsApp message to the customer. These mirror the email notification toggles for a consistent experience across channels.

• Received — message sent when a new repair is created
• Diagnosing — message sent when diagnosis begins
• Waiting Parts — message sent when repair is waiting for parts
• Repairing — message sent when active repair work starts
• Testing — message sent when repair enters testing
• Ready — message sent when repair is ready for pickup
• Delivered — message sent when customer picks up their device
• Cancelled — message sent when a repair is cancelled

Additional Notification Toggles

Beyond repair statuses, Fixmo supports WhatsApp notifications for sales, documents, and payment events.

• Sale Completed — message with sale receipt details sent after a sale is finalized
• Sale Refunded — message with refund details sent when a sale is refunded
• Quotation Sent — message with quotation code, amount, and a link to view and approve or reject the quotation
• Invoice Sent — message with invoice code, amount, and a link to view and pay the invoice
• Payment Reminder — message with balance due and due date for outstanding invoices

What Messages Include

WhatsApp messages sent by Fixmo are concise and informative. Each message includes the relevant details for the event type.

• Customer name and personalized greeting
• Repair details: item name, repair code, and current status
• Tracking link where the customer can view their repair status online
• Amounts and totals where applicable (payments, invoices, quotations)
• Status-specific messaging tailored to each event

Message History & Delivery Status

Fixmo tracks the delivery status of every WhatsApp message sent. You can view message history to confirm that customers received their notifications. Delivery statuses include sent, delivered, and read, giving you full visibility into your customer communication.