Email Notification Toggles

Notification Toggles Overview

Below the email connection section in Settings > Email, toggle switches let you control exactly which events send automated emails to your customers. Toggles are grouped into three categories: Repair Status, Sales, and Agents. Each toggle can be independently enabled or disabled. Only Admins can manage these settings.

Repair Status Toggles

Eight toggles correspond to the repair lifecycle stages. When enabled, an email is automatically sent to the customer each time their repair enters that status.

• Received — email sent when a new repair is created and the device is received
• Diagnosing — email sent when the technician begins diagnosing the issue (Pro/Business)
• Waiting Parts — email sent when the repair is on hold waiting for parts (Pro/Business)
• Repairing — email sent when active repair work begins (Pro/Business)
• Testing — email sent when the repair enters the testing phase (Pro/Business)
• Ready — email sent when the repair is ready for customer pickup (Pro/Business)
• Delivered — email sent when the customer picks up their device, includes a PDF repair invoice attachment
• Cancelled — email sent when a repair is cancelled (Pro/Business)

Sale Toggles

Two toggles control email notifications for point-of-sale transactions. These emails are sent to the customer associated with the sale.

• Sale Completed — email sent when a sale is finalized, including sale details and a receipt summary
• Sale Refunded — email sent when a sale is refunded, including refund amount and sale reference (Pro/Business)

Agent Toggles

Two toggles control email notifications for sales agents. These are sent to the agent, not the customer, and are available on Pro and Business plans only.

• Agent Commission — email sent to the agent when a commission is earned on a sale they referred
• Agent Payout — email sent to the agent when a payout is processed for their accumulated commissions

PDF Invoice on Delivered Emails

When the Delivered toggle is enabled, the email automatically includes a professionally formatted PDF repair invoice as an attachment. This invoice contains the repair details, services performed, parts used, pricing breakdown, and your shop branding. Customers receive both the notification email and the invoice in a single message — no additional configuration is needed.

What Emails Include

All notification emails sent by Fixmo follow a consistent, branded template that includes key information relevant to the event.

• Your shop name, logo, and contact details in the header
• Repair or sale details (reference code, item name, status, amounts)
• A tracking link where the customer can view their repair status online
• Status-specific messaging (e.g., 'Your device is ready for pickup' for Ready status)
• Your shop branding and footer with contact information