Complete Notification Types Reference

Notification Types Overview

Fixmo supports 18 notification types that cover the full range of events in your repair shop. Notifications are delivered through three channels: the in-app notification bell, email to customers, and WhatsApp Business. Each channel has its own toggles, giving you full control over how and where each notification is delivered.

Repair Notifications

These notifications are triggered by repair lifecycle events and keep both your team and customers informed about repair progress.

• REPAIR_STATUS — triggered when a repair changes status (e.g., Diagnosing to Repairing, Repairing to Testing). Sent to the customer via email and/or WhatsApp (PRO/BUSINESS). Shown in-app to team members.
• REPAIR_CREATED — triggered when a new repair is created in your shop. Shown in-app to team members. Email sent to the customer confirming receipt of their device.
• REPAIR_OVERDUE — triggered when a repair passes its estimated completion date without being delivered. Shown in-app to team members as a red alert.

Inventory Notifications

Stock-related notifications help you stay ahead of inventory shortages and manage your supply chain.

• LOW_STOCK — triggered when an inventory item's stock drops to or below its minimum stock alert threshold. Shown in-app to Admins and Managers.

Payment Notifications

Payment notifications keep your team informed about financial transactions.

• PAYMENT_RECEIVED — triggered when a payment is logged on a repair (advance payment or final payment). Shown in-app to Admins and Managers.
• PAYMENT_REMINDER — automated reminder sent to customers with outstanding invoice balances. Delivered via email. Includes the balance due and due date.

Team Notifications

Team notifications inform you about changes to your shop's team roster.

• TEAM_JOINED — triggered when a new team member accepts an invitation and joins your shop. Shown in-app to Admins.
• PLAN_LIMIT — triggered when your shop is approaching a monthly limit for repairs, sales, or inventory items. Shown in-app to Admins as a red alert.

Purchase Order Notifications

Purchase order notifications help you track supplier orders and payment obligations.

• PO_STATUS — triggered when a purchase order changes status (e.g., from Draft to Ordered, or Ordered to Received). Shown in-app to Admins and Managers.
• PO_PAYMENT_DUE — triggered when a purchase order payment is due. Shown in-app to Admins as a reminder to process supplier payments.

Document Notifications

Document notifications track customer responses to quotations and other approval workflows.

• DOCUMENT_APPROVED — triggered when a customer approves a quotation through the customer-facing link. Shown in-app to the team and can trigger follow-up actions.
• DOCUMENT_REJECTED — triggered when a customer rejects a quotation. Shown in-app to the team so they can follow up.

Invoice Notifications

Invoice notifications help you track unpaid invoices and follow up with customers.

• INVOICE_OVERDUE — triggered when an invoice passes its due date without being fully paid. Shown in-app to Admins and Managers.

Refund Notifications

Refund notifications keep your team and customers informed about refund requests and processing.

• REFUND_CREATED — triggered when a new refund request is created. Shown in-app to Admins and Managers.
• REFUND_PROCESSED — triggered when a refund is completed and the money is returned. Shown in-app and sent to the customer via email.

Three Independent Channels

Every notification type can be delivered through one or more of three channels. Each channel has its own toggle, giving you granular control over your notification strategy.

• In-App Bell — notifications appear in the bell dropdown in the header. Visible to team members based on their role. Available on Pro and Business plans.
• Email — notifications are sent to the customer's email address using your connected email provider or the default [email protected]. Toggle each event independently in Settings > Notifications.
• WhatsApp — sends automated notifications to the customer's WhatsApp number via the official Meta WhatsApp Business API. Per-toggle for all 8 repair statuses plus sale and document events. Available on PRO and BUSINESS plans.