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Email Notification Setup

4 min read

Published April 12, 2026

Email Notification Overview

Fixmo sends automated email notifications to customers when repair statuses change, sales are completed, refunds are processed, and more. The Email settings page lets you connect your own email provider so messages come from your business address. Only Admins can access this page. This is the default; the shop owner can change it in Settings, Roles and Permissions.

Connecting Gmail

Gmail is the simplest option and is available on all plans. You need a Gmail app password, which is different from your regular Gmail password. Regular passwords will not work.

  1. Navigate to Settings > Email from the sidebar.
  2. Select Gmail as your email provider.
  3. Enter your Gmail address in the email field.
  4. Enter your 16-character Gmail app password (not your regular Gmail password).
  5. Click 'Connect Email' to save and activate the connection.

Tip

To generate a Gmail app password: go to myaccount.google.com > Security > 2-Step Verification > App passwords. Select 'Mail' and copy the 16-character code. Two-factor authentication must be enabled on your Google account first.

Connecting Custom SMTP

Custom SMTP lets you use any email provider with SMTP access, Outlook, Yahoo, your business domain, or any third-party email service. This option is available on Pro and Business plans only.

  1. Navigate to Settings > Email from the sidebar.
  2. Select Custom SMTP as your provider.
  3. Enter your email address.
  4. Enter your SMTP password.
  5. Enter the SMTP Host (e.g., smtp.yourdomain.com or mail.yourdomain.com).
  6. Enter the SMTP Port (commonly 587 for TLS or 465 for SSL).
  7. Click 'Connect Email' to save and activate the connection.

Note

Custom SMTP requires a Pro or Business plan. Free plan users can connect Gmail or use the default Fixmo email ([email protected]).

Testing Your Connection

After connecting your email provider, send a test email to verify that everything is configured correctly. This ensures customers will receive notifications without issues.

  1. After connecting, the Email settings page shows your connected email address and provider name.
  2. Click the 'Send Test' button.
  3. Check your inbox for the test email from Fixmo.
  4. If the test email arrives, your connection is working correctly. If not, double-check your credentials and try again.

Connection Status Indicator

The Email settings page displays a connection status indicator showing whether your email provider is connected and active. A green status means emails are being sent from your connected address. When disconnected, the status shows that Fixmo is using the default [email protected] address.

Disconnecting Your Email Provider

You can disconnect your email provider at any time if you want to stop sending from your own address or switch to a different provider.

  1. Navigate to Settings > Email.
  2. Click the 'Disconnect' button next to your connected provider.
  3. Confirm the disconnection.
  4. Fixmo immediately reverts to sending all notifications from [email protected] via Resend.

Default Fallback Email

When no custom email provider is connected, Fixmo sends all customer notifications from [email protected] using Resend. This ensures your customers still receive notifications even without a custom email setup. Connecting your own email is recommended for better deliverability and brand recognition.

Tip

Emails from your own business address are more likely to land in your customer's inbox rather than their spam folder. Connect your email provider for the best experience.

Frequently asked questions

Fixmo supports two email providers: Gmail (available on all plans) and Custom SMTP (available on Pro and Business plans only). Gmail requires a 16-character app password. Custom SMTP supports any email provider with SMTP access, including Outlook, Yahoo, and custom domain email.

If no email provider is connected, Fixmo sends customer notifications from [email protected] via Resend as the default fallback. Connecting your own email ensures messages come from your business address, which builds customer trust.

After connecting your email provider, click the 'Send Test' button on the Email settings page. Fixmo sends a test email to your connected address. Check your inbox to verify delivery. If the test arrives, your connection is working.

Yes. Go to Settings > Email and click the 'Disconnect' button. After disconnecting, Fixmo reverts to sending emails from [email protected]. You can reconnect at any time.