Customers
Email updates
Fixmo sends repair updates, receipts, invoices and refund confirmations by email. Connect a Gmail account on any plan, or a custom SMTP server on Pro and Business. Shops with neither still send, from a Fixmo address.
Gmail works on every plan. Custom SMTP and a custom sending domain need Pro or Business.
What it does
Email is where documents belong. An invoice as a WhatsApp message is awkward; an invoice attached to an email is normal.
A Gmail account connects on any plan. A custom SMTP server, which is what a shop with its own domain wants, needs Pro or Business.
A shop that has connected nothing still sends, from a Fixmo address, so notifications are never simply off.
There is a test button, because the point at which SMTP settings are wrong should be the moment you configure them, not the first time a customer fails to receive an invoice.
Which events send is up to you, stage by stage.
Every capability
| Gmail | Connects on every plan |
|---|---|
| Custom SMTP | Pro and Business |
| Custom domain | Pro and Business |
| Fallback | A Fixmo address when nothing is connected |
| Test | Send a test message to check the settings |
| Repair stages | A switch per stage |
| Documents | Invoices and quotations sent as email |
| Attachments | A repair invoice can be attached on delivery |
| Also sends | Sale receipts, refund confirmations, and agent commission alerts |
| Branding | Your shop's details in the templates |
Questions
Do I need my own email server?
No. Connect Gmail, or send nothing at all and Fixmo uses its own address. A custom SMTP server is an option, not a requirement.
Why does custom SMTP need a paid plan?
Sending from your own domain is a Pro and Business feature. Gmail works on every plan, including Free.
How do I know my settings work?
There is a test button that sends a message and reports the result.