Customers
Alerts inside the app
Fixmo raises alerts for twenty five kinds of event, from a repair changing stage to stock running low, a refund needing approval, a recurring expense running, or someone's access changing. Clicking one opens the record it is about.
What it does
A shop generates events faster than anyone can watch for them. Stock runs out, an invoice needs approving, a customer approves a quote.
Alerts cover repairs, payments, stock, documents, refunds, exchanges, purchase orders, recurring expenses, support replies and access changes.
Each one links to the thing it is about, so it is a way of getting somewhere rather than only a message.
The list refreshes every ten seconds while a page is open, so an alert appears without anyone reloading.
They can be marked read one at a time or all together.
Every capability
| Event types | Twenty five, across every module |
|---|---|
| Repairs | Created, stage changed, overdue |
| Money | Payment received, invoice overdue, payment reminder |
| Stock | Low stock, and when a shortfall is covered |
| Documents | Approved, rejected, and edit requests raised or decided |
| Refunds and exchanges | Raised, approved, rejected, processed |
| Buying | Purchase order status and payment due |
| Admin | Team joined, plan limit reached, access changed |
| Refresh | Every ten seconds while a page is open |
| Reading | One at a time, or all at once |
Questions
Do alerts reach my phone?
They appear inside Fixmo. Customer-facing messages go out by WhatsApp and email; these are for the people running the shop.
Can I turn some off?
Notification settings control what is raised. Customer-facing messages are controlled separately, per stage.