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Email Configuration

4 min read

Published April 8, 2026

Email Configuration Overview

Fixmo can send automated email notifications to your customers when repair statuses change, sales are completed, or refunds are processed. The Email settings page lets you connect your own email provider and control which events trigger notifications. Only Admins can access this page.

How to Connect Gmail

Gmail is the simplest way to send emails from your own address. You will need a Gmail app password, which is different from your regular Gmail password.

  1. Go to Settings > Email from the sidebar.
  2. Select Gmail as your email provider.
  3. Enter your Gmail address.
  4. Enter your 16-character app password (generated from your Google Account > Security > App passwords).
  5. Click 'Connect Email' to save and activate.

Tip

To generate a Gmail app password: go to myaccount.google.com > Security > 2-Step Verification > App passwords. Select 'Mail' and copy the 16-character code. Two-factor authentication must be enabled on your Google account.

How to Connect Custom SMTP

Custom SMTP lets you use any email provider (Outlook, Yahoo, or your business domain). This option is available on Pro and Business plans only.

  1. Go to Settings > Email from the sidebar.
  2. Select Custom SMTP as your provider.
  3. Enter your email address.
  4. Enter your SMTP password.
  5. Enter the SMTP Host (e.g., yourdomain.com or mail.yourdomain.com).
  6. Enter the SMTP port (commonly 587 for TLS or 465 for SSL).
  7. Click 'Connect Email' to save and activate.

Note

Custom SMTP is available on Pro and Business plans only. Free plan users can connect Gmail or use the default Fixmo email ([email protected]).

Testing Your Email Connection

After connecting your email provider, test it to make sure emails are delivered correctly. Fixmo sends a test email to your connected address.

  1. After connecting your provider, the Email settings page shows your connected email and provider name.
  2. Click the 'Send Test' button.
  3. Check your inbox for the test email from Fixmo.
  4. If the test email arrives, your connection is working correctly.

Configuring Notification Triggers

Below the email connection section, toggle switches let you control which events send automated emails to customers. Notifications are grouped into three categories.

  • Repair Status notifications (8 triggers): Received, Diagnosing, Waiting Parts, Repairing, Testing, Ready for Pickup, Delivered, Cancelled
  • Sales notifications (2 triggers): Sale Completed, Sale Refunded
  • Agent notifications (2 triggers): Commission Earned, Payout Processed

Note

Some notification triggers are available only on Pro and Business plans. Free plan users can enable Received, Delivered, and Sale Completed triggers. Triggers marked as Pro-only include Diagnosing, Waiting Parts, Repairing, Testing, Ready for Pickup, Cancelled, Sale Refunded, Commission Earned, and Payout Processed.

Disconnecting Your Email Provider

You can disconnect your email provider at any time. After disconnecting, Fixmo reverts to sending emails from the default system address ([email protected]).

  1. Go to Settings > Email.
  2. Click the 'Disconnect' button next to your connected provider.
  3. Confirm the disconnection.
  4. Fixmo will use [email protected] for any future notifications.

Frequently asked questions

Go to Settings > Email and choose Gmail or Custom SMTP. For Gmail, enter your Gmail address and a 16-character app password. For Custom SMTP, enter your email, SMTP password, host, and port. Click 'Connect Email' to save. Custom SMTP requires a Pro or Business plan.

A Gmail app password is a 16-character code that lets Fixmo send emails through your Gmail account without using your main password. To generate one, go to your Google Account > Security > App passwords, select Mail, and copy the generated code.

Fixmo can send repair status notifications (Received, Diagnosing, Waiting Parts, Repairing, Testing, Ready for Pickup, Delivered, Cancelled), sales notifications (Sale Completed, Sale Refunded), and agent notifications (Commission Earned, Payout Processed). Some triggers are Pro-plan only.

Without a connected email provider, Fixmo sends customer notifications from [email protected] using the default system email. Connecting your own email ensures notifications come from your business address, which builds trust with your customers.