AddedEach variation can have a description of its own, and is named after its product

Repair Settings

6 min read

Published April 8, 2026

Updated September 11, 2026

Repair Settings Overview

The Repair Settings page contains two configuration sections: Advance Payment and Repair Item Types. These settings control how repairs are created and categorized across your shop. Only Admins can access this page.

Configuring Advance Payments

Advance payments let you collect a deposit from customers when they submit a device for repair. You can make this optional or mandatory and set a default amount.

  1. Go to Settings > Repairs from the sidebar.
  2. Toggle the Advance Payment switch to enable this feature.
  3. Choose the required status: Optional (technician can skip) or Mandatory (must collect before saving).
  4. Choose the Payment Type: 'Fixed Amount' (a specific dollar amount) or 'Percentage of Estimate' (a percentage of the estimated repair cost).
  5. Set the default value (e.g., 500 for a fixed amount or 25 for 25%).
  6. Click 'Save Changes' to apply.

Tip

The default advance payment value auto-fills when creating a new repair. It can be adjusted for individual repairs. If set to Optional, the field appears but can be left at zero.

Managing Repair Item Types

Repair item types categorize the devices and items your shop works on. They appear as a dropdown when creating a new repair, making it quick to classify each job.

  • Hover over an item type and open its menu for Rename, Merge into, Archive and Delete
  • Rename changes it on every repair that uses it, printed copies included
  • Merge moves the repairs onto another item type and removes the one you merged
  • Archive keeps it off new repairs while the repairs that already have it keep it
  • Delete is offered only while nothing uses it, so it can never empty a field on an old repair
  1. Scroll to the Repair Item Types section in Settings > Repairs.
  2. View your existing item types. A badge shows how many repairs use each one.
  3. Click 'Add Type' to create a new item type.
  4. Enter the name (e.g., 'Phone', 'Laptop', 'Tablet', 'Watch', 'Printer', 'Car').
  5. Click 'Add' to save it to the list.

Custom fields and the values staff pick

Each item type can carry its own intake fields, such as RAM and Storage on a laptop. Expand an item type to add a field, then expand the field to see the values staff have picked so far. Staff add a new value straight from the repair form, so the list grows as the shop works.

  1. Expand an item type, then click a field name to see its values.
  2. Each value shows the number of repairs holding it.
  3. Open the menu on a value to rename it, merge it into another value, archive it or delete it.
  4. Use 'Add value' to put one in without waiting for a repair.

Warning

Renaming a value changes it everywhere at once, which is what you want for a typo. It is not a way to record something different on a new repair. For that, add a second value.

Warranty terms

A warranty term is a name and a length, for example '6 months'. Staff pick one on an item, a repair or a sale, and Fixmo works the expiry date out from the length. The list is ordered by length, shortest first.

  • Add a term with its length in days, months or years, or mark it Lifetime
  • Rename a term and every item that uses it as its default warranty follows the new name
  • Sales already made keep the wording they were sold with, so old receipts do not change
  • Delete a term at any time, because nothing points back at it

Frequently asked questions

Go to Settings > Repairs and toggle on the Advance Payment switch. Then choose whether the payment is Optional or Mandatory, select the payment type (Fixed amount or Percentage of total), and set the default value.

Repair item types are categories for the devices or items you repair, such as Phone, Laptop, Tablet, Watch, Printer, or Car. They appear as a dropdown when creating a new repair. In Settings > Repairs you can add one, rename it, merge it into another, archive it, or delete it while nothing uses it.

Open Settings > Repairs, expand the item type and then the field, and use the menu on that value. Rename corrects it in place, and every repair that holds it shows the corrected spelling, including printed copies. If the correct value is already in the list, Fixmo offers to merge instead: the repairs move onto the correct value and the wrong one is removed.

No, and that is deliberate: deleting it would take the value off those repairs. The menu shows how many repairs hold it and offers two safe options instead. Archive stops it being offered on new repairs while the old ones keep it, and merge moves them onto the right value. Delete is available once nothing uses a value.

Fixmo reads numbers as numbers, so a RAM list runs 2 GB, 4 GB, 8 GB, 16 GB, 32 GB, 64 GB rather than sorting 16 before 2. Storage sizes are ordered by real size, including when the size has words after it, so 128GB SSD, 240GB Nvme, 256GB SSD and 1TB HDD read in that order. Everything else is A to Z, and capital letters make no difference. Warranty terms are ordered by length, shortest first.

Yes. In Settings > Repairs, enable Advance Payment and set the required status to Mandatory. This means a payment must be collected before a new repair can be saved. You can set a default amount or percentage that auto-fills when creating repairs.

Go to Settings > Repairs, scroll to the Repair Item Types section, and click Add Type. Enter the name (e.g., 'Smartwatch' or 'Game Console') and click Add. The new type will appear in the dropdown when creating repairs.