Billing and Subscription

Billing Page Overview

The Billing page in Settings gives you a complete view of your current plan, usage statistics, plan comparison, and payment history. Only Admins can access this page. Your current plan is shown as a badge at the top of the page.

Understanding Your Usage Statistics

Six usage metrics help you track how much of your plan's capacity you are using. The first five show a progress bar that fills as you approach your limit. The Customers metric displays a count only, since there is no customer limit on any plan.

• Repairs — number of repairs created this month versus your monthly limit
• Sales — number of sales recorded this month versus your monthly limit
• Inventory — total inventory items versus your item limit
• Team — total team members versus your role-based limits
• Branches — active branches versus your branch limit
• Customers — total customers in your database (no limit, displayed as a count without a progress bar)

Comparing Plans

The billing page shows plan comparison cards for Pro and Business so you can quickly see the differences. Each card lists the monthly price, annual savings, and all included features with their limits.

• Pro: $20/month ($16/month annual) — 200 repairs, 500 sales, 500 inventory, 1 branch, small team
• Business: $44/month ($35/month annual) — unlimited repairs, sales, and inventory, 15 branches, large team

How to Upgrade Your Plan

Upgrading increases your limits and unlocks additional features. The upgrade takes effect immediately after payment.

1. 1Go to Settings > Billing from the sidebar.
2. 2Review the plan comparison cards.
3. 3Click the upgrade button on the plan you want (Pro or Business).
4. 4You are redirected to a secure checkout page to complete payment.
5. 5After payment, your new plan is activated instantly.
6. 6Return to the Billing page to confirm your plan badge has updated.

How to Downgrade Your Plan

Plan downgrades are managed by the Fixmo team to ensure your data is handled safely. If you need to move to a lower plan, contact Fixmo support and the team will process the change for you after verifying your current usage fits within the new plan's limits.

1. 1Click the 'Contact Fixmo' link under your current plan card, or visit fixmo.app/contact to request a plan downgrade.
2. 2The Fixmo team will check if your current data (repairs, sales, inventory, team members, branches) fits within the lower plan's limits.
3. 3If everything fits, the team will process the downgrade and your plan will be updated.
4. 4If your usage exceeds the new plan's limits, you will be informed which categories need to be reduced before the downgrade can proceed.

Subscription Expiry and Grace Period

When a paid subscription expires, Fixmo provides a grace period before restricting access. During this time, a warning banner appears on your dashboard reminding you to renew.

• Your existing data remains accessible during the grace period
• New repairs and sales are limited to Free plan limits
• Team members can still log in but some features may be restricted
• Renew your subscription from Settings > Billing to restore full access immediately

Viewing Billing History and Invoices

Your payment history is available at the bottom of the Billing page (visible on Pro and Business plans). Each entry shows the payment date, description, amount, status, and a print/invoice button. If your plan was manually activated by the Fixmo team (without a payment), the entry displays 'Activated by Fixmo' status along with the plan's value.

1. 1Scroll to the bottom of Settings > Billing.
2. 2View the billing history table showing your payment records.
3. 3Each entry displays the date, description (plan and billing cycle), amount, status, and a print icon.
4. 4For plans activated by the Fixmo team, the status shows 'Activated' with the plan's regular price.
5. 5Click the print icon to open a professional invoice. From the print dialog, you can print directly or choose 'Save as PDF' to download it.
6. 6Each invoice includes: Fixmo company details, your shop billing address, invoice number, line items, subtotal, tax, and total.