FixedFixed: an invoice would not take payment again after a payment was deleted

Billing and Subscription

5 min read

Published April 8, 2026

Updated April 10, 2026

Billing Page Overview

The Billing page in Settings gives you a complete view of your current plan, usage statistics, plan comparison, and payment history. Only Admins can access this page. Your current plan is shown as a badge at the top of the page.

Understanding Your Usage Statistics

Six usage metrics help you track how much of your plan's capacity you are using. The first five show a progress bar that fills as you approach your limit. The Customers metric displays a count only, since there is no customer limit on any plan.

  • Repairs, number of repairs created this month versus your monthly limit
  • Sales, number of sales recorded this month versus your monthly limit
  • Inventory, total inventory items versus your item limit
  • Team, total team members versus your role-based limits
  • Branches, active branches versus your branch limit
  • Customers, total customers in your database (no limit, displayed as a count without a progress bar)

Note

When a usage bar reaches 100%, you cannot create new records in that category until the next billing month or until you upgrade your plan.

Comparing Plans

The billing page shows plan comparison cards for Pro and Business so you can quickly see the differences. Each card lists the monthly price, annual savings, and all included features with their limits.

  • Pro: $20/month ($16/month annual), 500 repairs, 1,000 sales, 2,000 inventory, 1 branch, small team
  • Business: $44/month ($35/month annual), unlimited repairs, sales, and inventory, 15 branches, large team

How to Upgrade Your Plan

Upgrading increases your limits and unlocks additional features. The upgrade takes effect immediately after payment.

  1. Go to Settings > Billing from the sidebar.
  2. Review the plan comparison cards.
  3. Click the upgrade button on the plan you want (Pro or Business).
  4. You are redirected to a secure checkout page to complete payment.
  5. After payment, your new plan is activated instantly.
  6. Return to the Billing page to confirm your plan badge has updated.

How to Downgrade Your Plan

Plan downgrades are managed by the Fixmo team to ensure your data is handled safely. If you need to move to a lower plan, contact Fixmo support and the team will process the change for you after verifying your current usage fits within the new plan's limits.

  1. Click the 'Contact Fixmo' link under your current plan card, or visit fixmo.app/contact to request a plan downgrade.
  2. The Fixmo team will check if your current data (repairs, sales, inventory, team members, branches) fits within the lower plan's limits.
  3. If everything fits, the team will process the downgrade and your plan will be updated.
  4. If your usage exceeds the new plan's limits, you will be informed which categories need to be reduced before the downgrade can proceed.

Warning

Downgrading to the Free plan sets your data retention to 30 days. Records older than 30 days will be archived after the downgrade. This applies to repairs, sales, and all associated records.

Subscription Expiry and Grace Period

When a paid subscription expires, Fixmo provides a grace period before restricting access. During this time, a warning banner appears on your dashboard reminding you to renew.

  • Your existing data remains accessible during the grace period
  • New repairs and sales are limited to Free plan limits
  • Team members can still log in but some features may be restricted
  • Renew your subscription from Settings > Billing to restore full access immediately

Viewing Billing History and Invoices

Your payment history is available at the bottom of the Billing page (visible on Pro and Business plans). Each entry shows the payment date, description, amount, status, and a print/invoice button. If your plan was manually activated by the Fixmo team (without a payment), the entry displays 'Activated by Fixmo' status along with the plan's value.

  1. Scroll to the bottom of Settings > Billing.
  2. View the billing history table showing your payment records.
  3. Each entry displays the date, description (plan and billing cycle), amount, status, and a print icon.
  4. For plans activated by the Fixmo team, the status shows 'Activated' with the plan's regular price.
  5. Click the print icon to open a professional invoice. From the print dialog, you can print directly or choose 'Save as PDF' to download it.
  6. Each invoice includes: Fixmo company details, your shop billing address, invoice number, line items, subtotal, tax, and total.

Frequently asked questions

Go to Settings > Billing in your dashboard. Review the plan comparison cards for Pro ($20/month) and Business ($44/month). Click the upgrade button on your preferred plan and complete payment through the secure checkout. Your new plan activates immediately.

The Settings > Billing page shows six usage statistics: repairs created, sales recorded, inventory items, team members, branches, and customers. The first five display progress bars showing your current count against your plan's limit. Customers are shown as a count with no limit.

Plan downgrades are handled by the Fixmo team. Contact support to request a downgrade. The team will check if your current data fits within the lower plan's limits and process the change for you.

Your billing history is displayed at the bottom of the Settings > Billing page (visible on paid plans). Each entry shows the payment date, description, amount, and status. Click the print icon to open a professional invoice that you can print or save as PDF. Plans activated by the Fixmo team show 'Activated' status with a blue badge.

When your subscription expires, Fixmo enters a grace period. During this time, you can still access your data but cannot create new repairs or sales beyond Free plan limits. Renew your subscription from Settings > Billing to restore full access.