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Billing and Subscription

8 min read

Published April 8, 2026

Updated September 30, 2026

Billing Page Overview

The Billing page in Settings gives you a complete view of your current plan, usage statistics, plan comparison, and payment history. Only Admins can access this page. Your current plan is shown as a badge at the top of the page.

Understanding Your Usage Statistics

Six usage metrics help you track how much of your plan's capacity you are using. The first five show a progress bar that fills as you approach your limit. The Customers metric displays a count only, since there is no customer limit on any plan.

  • Repairs, number of repairs created this month versus your monthly limit
  • Sales, number of sales recorded this month versus your monthly limit
  • Inventory, total inventory items versus your item limit
  • Team, total team members versus your role-based limits
  • Branches, active branches versus your branch limit
  • Customers, total customers in your database (no limit, displayed as a count without a progress bar)

Note

When a usage bar reaches 100%, you cannot create new records in that category until the next billing month or until you upgrade your plan.

Comparing Plans

The billing page shows plan comparison cards for Pro and Business so you can quickly see the differences. Each card lists the monthly price, annual savings, and all included features with their limits.

  • Pro: $20/month ($16/month annual), 500 repairs, 1,000 sales, 2,000 inventory, 1 branch, small team
  • Business: $44/month ($35/month annual), unlimited repairs, sales, and inventory, 15 branches, large team

How to Upgrade Your Plan

Upgrading increases your limits and unlocks additional features. The upgrade takes effect immediately after payment.

  1. Go to Settings > Billing from the sidebar.
  2. Review the plan comparison cards.
  3. Click the upgrade button on the plan you want (Pro or Business).
  4. Choose Monthly or Annual, and add a coupon code if you have one. The total updates before you pay.
  5. Click Continue to payment and complete the payment on the secure PayHere page.
  6. Return to the Billing page to confirm your plan badge has updated.

Renewing Your Plan

Paid plans do not renew on their own. Each payment buys one month or one year, and the Billing page shows the day it runs out as Next billing.

  1. Go to Settings > Billing.
  2. Click Renew Pro or Renew Business on your current plan's card.
  3. Choose Monthly or Annual, add a coupon code if you have one, and click Continue to payment.
  4. Pay on the PayHere page. It sends you back to the Billing page when the payment is done.

Note

Paying early is safe. When you renew the same plan before it ends, the new period starts where the current one stops, not on the day you pay. Moving to a different plan starts on the day you pay.

Using a Coupon Code

A coupon from Fixmo lowers what you pay for a plan or for AI credits. The checkout shows the full price, the discount and the total before you pay.

  • Offers your shop can use appear in the Offers box on the Billing page. Click Use to open the checkout with the code filled in.
  • An offer Fixmo gives your shop directly applies to your next payment. There is nothing to type, and the checkout marks it as applied automatically.
  • Some coupons cover one payment. Others repeat for a set number of months, counted from your first discounted payment. Months you do not pay still count. A repeating coupon works on monthly billing only.
  • Your shop holds one plan coupon at a time. If you enter a new code while one is running, the checkout tells you it will replace the old one.
  • If a coupon covers the whole amount, there is no PayHere step. The plan starts straight away and the billing history shows USD 0.00 with the status Free.
  • For AI credits, type the code in the Coupon code box above the packages on Settings > AI Support. Each package then shows its discounted price.

Note

If a code does not apply, the checkout says why. For example, it has expired, it is for a different plan, or your shop has already used it.

How to Downgrade Your Plan

Plan downgrades are managed by the Fixmo team to ensure your data is handled safely. If you need to move to a lower plan, contact Fixmo support and the team will process the change for you after verifying your current usage fits within the new plan's limits.

  1. Click the 'Contact Fixmo' link under your current plan card, or visit fixmo.app/contact to request a plan downgrade.
  2. The Fixmo team will check if your current data (repairs, sales, inventory, team members, branches) fits within the lower plan's limits.
  3. If everything fits, the team will process the downgrade and your plan will be updated.
  4. If your usage exceeds the new plan's limits, you will be informed which categories need to be reduced before the downgrade can proceed.

Warning

Downgrading to the Free plan sets your data retention to 30 days. Records older than 30 days will be archived after the downgrade. This applies to repairs, sales, and all associated records.

Subscription Expiry and Grace Period

When a paid subscription expires, Fixmo provides a grace period before restricting access. During this time, a warning banner appears on your dashboard reminding you to renew.

  • Your existing data remains accessible during the grace period
  • New repairs and sales are limited to Free plan limits
  • Team members can still log in but some features may be restricted
  • Renew your subscription from Settings > Billing to restore full access immediately

Viewing Billing History and Invoices

Your payment history is available at the bottom of the Billing page (visible on Pro and Business plans). Each entry shows the payment date, description, amount, status, and a print/invoice button. If your plan was manually activated by the Fixmo team (without a payment), the entry displays 'Activated by Fixmo' status along with the plan's value.

  1. Scroll to the bottom of Settings > Billing.
  2. View the billing history table showing your payment records.
  3. Each entry displays the date, description (plan and billing cycle), amount, status, and a print icon.
  4. For plans activated by the Fixmo team, the status shows 'Activated' with the plan's regular price.
  5. A payment made with a coupon shows the code and the discount under the amount. A payment a coupon covered in full shows the status Free.
  6. Click the print icon to open a professional invoice. From the print dialog, you can print directly or choose 'Save as PDF' to download it.
  7. Each invoice includes: Fixmo company details, your shop billing address, invoice number, line items, subtotal, tax, and total. A coupon appears as its own discount line between the subtotal and the total.

Frequently asked questions

Go to Settings > Billing and click the upgrade button on the Pro ($20/month) or Business ($44/month) card. Choose monthly or annual billing, add a coupon code if you have one, and continue to the secure PayHere checkout. The new plan starts as soon as the payment clears.

Go to Settings > Billing and click Renew on your current plan's card, then pay through PayHere. Fixmo does not renew on its own and keeps no card on file. If you renew the same plan before it ends, the new month or year is added to the end, so you keep the days you had left.

Type it in the Coupon code box when you pay in Settings > Billing, or above the packages when you buy AI credits in Settings > AI Support. The discount and the new total show before you pay. A coupon that covers the whole price starts your plan straight away, and nothing is charged.

The Settings > Billing page shows six usage statistics: repairs created, sales recorded, inventory items, team members, branches, and customers. The first five display progress bars showing your current count against your plan's limit. Customers are shown as a count with no limit.

Plan downgrades are handled by the Fixmo team. Contact support to request a downgrade. The team will check if your current data fits within the lower plan's limits and process the change for you.

Your billing history is displayed at the bottom of the Settings > Billing page (visible on paid plans). Each entry shows the payment date, description, amount, and status. Click the print icon to open a professional invoice that you can print or save as PDF. Plans activated by the Fixmo team show 'Activated' status with a blue badge.

When your subscription expires, Fixmo enters a grace period. During this time, you can still access your data but cannot create new repairs or sales beyond Free plan limits. Renew your subscription from Settings > Billing to restore full access.