AddedEach variation can have a description of its own, and is named after its product

Repair Detail Page

6 min read

Published April 8, 2026

Updated October 2, 2026

Page Header and Actions

The header shows the repair code, current status badge, item name, and action buttons.

  • Advance Status, moves to the next workflow step
  • Waiting Parts toggle, enters or exits the waiting branch
  • Revert Status (Admin only), step back with parts-return handling
  • Edit, change price, notes, technician, estimated date
  • Delete (Admin only, before delivery)
  • Print / PDF, branded PDF of the repair ticket
  • Share, copy the public tracking link

Customer and Device

Customer card shows name, phone (click to call), email (click to mail), WhatsApp button (direct wa.me link), total repair count. Device card shows item, barcode, problem, device type, brand, and service mode (Walk-In/Pickup/Onsite) with service address if applicable.

Confidential Info Card

Shows the device passwords/PINs/emails and unlock pattern captured at intake, right below the Problem Description. Cashiers never see this card at all, not on the page, not in the API response, not in the activity log.

  • Password / PIN / Email is masked by default, click 'Reveal' to show it.
  • The unlock pattern is hidden behind 'Show'; once shown, click 'Play' to watch it redraw itself in the order it was drawn.
  • Admins get an 'Edit' button to update or clear the text and pattern at any time. Other roles (Manager, Technician) are view-only.
  • Edits are recorded in the Activity Log as 'Confidential info updated', the actual values are never logged.

Parts & Services Cards

Shows every part (item, quantity, unit price, discount, serial number, warranty label, and description) and every service (service name, unit price, and description). Admin/Manager/Technician can add, edit, and remove lines; Cashier can view only. The pencil icon opens the line editor, price and discount are Admin/Manager-only, while description, serial number, and warranty are open to Technicians too. For a serialized part the editor offers 'Swap serial' to pick a different in-stock serial; for a typed serial it's edited in place. All of this is locked once the repair is Delivered or Cancelled. See the Parts and Services article for the full flow.

Payments Card

Every recorded payment with method, amount, reference, and date. Footer shows Total Paid, Repair Price, and Balance Due. 'Record Payment' button for Admin/Manager/Cashier.

Photos

Up to 5 photos per repair. Click a thumbnail to open the full-size view. Admin/Manager can add or delete photos; Technicians see them read-only.

Activity Log

A chronological log of everything that has happened to the repair. Entries include actor name and role. It is the primary audit trail for a job.

  • Repair created
  • Status changed (with from/to status, and a reversal flag when applicable)
  • Part added / removed (with qty, unit price, line total, serial numbers)
  • Service added / removed
  • Payment recorded
  • Price updated (Admin/Manager only, records the part or service name and the old/new price and discount)
  • Line updated (records a serial swap/edit, description, or warranty change on a part or service line, with the old/new values)
  • Estimate updated
  • Notes updated
  • Technician assigned
  • Notification sent (channel, template, success/failure)
  • Status reversal (Admin only, includes parts-return details)
  • Manual note (Admin/Manager/Technician while in Diagnosing/Repairing/Testing)
  • Confidential info updated (Admin only, never includes the actual values; hidden from Cashiers)

Note

Technicians do not see Payment Recorded or Price Updated entries in the activity log.

Status History

A focused view of status transitions only, separate from the full Activity Log. Use this when you want to understand how a repair moved through the workflow without the noise of parts or payment changes.

  • Shows each transition: from status → to status
  • Actor, timestamp, and optional reason for the change
  • Reversal flag marks entries where a status was stepped back
  • Reversals include a parts-return snapshot listing which parts were returned to stock

AI Assistant Panel

The AI support assistant can read a repair's live data and answer questions about it.

  • Open it with Ask AI in the header, or press Ctrl+J (⌘J on a Mac). On a screen 1440 pixels wide or more it opens beside the repair, so the page stays in view.
  • Give the repair code in your question. The assistant does not know which page you are looking at.
  • It can summarise the status, list the parts that went in, and explain the activity history, including who changed what and when.
  • Each answer uses AI credits, and one that fails is not charged. See the AI Credits article.

Tip

Try: 'What parts went into BWC-PD-R0041?' or 'Who last changed the status of BWC-PD-R0041, and when?'

Customer Share Link & QR Code

Every repair has a unique share token so customers can track progress on a public page (no login required).

  1. Click 'Share' in the header.
  2. Copy the public link or scan the QR code.
  3. The customer sees status, item, shop name, and estimated date.

Right Sidebar

Branch, assigned technician (reassignable by Admin/Manager), commission agent (if set), and creation/update timestamps.

Frequently asked questions

Header with status and repair code, customer and device info, service type/device type/brand, parts and services lists, payments, photos, activity timeline, status history, share/QR code, assignment info (branch, technician, agent), and the AI assistant panel.

The Activity Log records everything, every change to parts, services, payments, notes, and status. The Status History is a focused view of status transitions only, with the from/to status, actor, timestamp, and reason. Reversals appear in both, but the Status History shows the parts-return snapshot for reversals.

A public, tokenized URL that lets the customer track the repair without logging in. It shows the current status, item, shop name, and an estimated completion date.

Yes. Admin, Manager, and Technician can add manual notes while the repair is Diagnosing, Repairing, or Testing. Notes appear in the activity log.

Yes. The AI assistant reads live repair data, including the status, the activity history, the technician, the customer and the parts that went in. Open it with Ask AI in the header and include the repair code in your question, because it does not know which page you are on.

Everyone except Cashiers can view it, the text is masked behind a Reveal toggle and the pattern behind a Show toggle, with a Play button to replay how it's drawn. Only Admins see an Edit button; other roles are view-only.

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