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AI Support Assistant Overview

6 min read

Published May 24, 2026

Updated October 3, 2026

What Is the AI Support Assistant?

It is a chat panel inside the dashboard, powered by Google Gemini. You ask in plain language, in English, Sinhala or your own language, and it answers from your shop's live data or from the Fixmo help center. It only reads. It cannot edit a repair, take a payment or move stock.

Opening the Assistant

The assistant opens from every dashboard page except the POS screen. There are four ways in.

  1. Click Ask AI in the header. On smaller screens it is a sparkle icon next to the notifications bell.
  2. Press Ctrl+J, or ⌘J on a Mac. Press it again to close the panel.
  3. Type a question into search (Ctrl+K or ⌘K) and choose Ask AI at the bottom of the results. The question is sent straight away.
  4. Choose Help & Support in your account menu. This opens the same panel on the Contact Support tab.

Note

On a screen 1440 pixels wide or more, the panel opens beside the page, so the report or list you are asking about stays in view. On a narrower screen it slides over the page, and on a phone it fills the screen.

Fast and Advanced

The switch at the top of the panel chooses how the next question is answered. Your choice is remembered on that device.

  • Fast: everyday questions and quick lookups, such as which repairs are ready or what is low on stock. It answers in a few seconds and uses few AI credits.
  • Advanced: comparisons, explanations and questions that need several parts of the shop, such as how this month's takings compare with last month and why. It thinks longer before answering, often takes 10 to 30 seconds, and uses several times the credits of a Fast answer.
  • Under every answer you can see which mode answered it and how many credits it used.

Tip

Start with Fast. If an answer needs more thought, ask the same question again in Advanced.

What the AI Assistant Can Do

It answers questions. Some that work well:

  • How to do something in Fixmo, for example 'How do I create a partial refund?'. It reads the help center to answer.
  • One repair in detail, for example 'What happened to repair BWC-PD-R0041?', including who changed its status and which parts went in.
  • Lists, for example 'Which repairs are ready for pickup?' or 'What is below its minimum stock?'.
  • A warranty check from a serial number.
  • Money questions, for example takings for today, last month or a range of dates, expenses by category, or every unpaid invoice with the total still owed. Takings follow the same rules as the Reports page.
  • Comparisons, for example this month so far against the same days of last month.
  • Customers who came back, for example 'Which customers have come back more than once?', with their visits and what they spent. It counts them the same way as the Customers report.

Ending and Clearing a Chat

Closing the panel does not end the chat. It is still there when you open the panel again, on any page.

  • To start fresh, click End chat at the top of the panel.
  • When you log out, the conversation is dropped from that device.
  • A new chat starts with no memory of earlier ones. In a long chat the assistant remembers the most recent messages, not every one.

What Data Can the AI See?

For the shop owner, the assistant can read, and never change, everything in the shop:

  • Repairs, with their status, activity history, technician and customer.
  • Customers, with their repair and sale counts.
  • Stock, with selling and cost prices, quantity in each branch, minimum stock, and serial numbers with warranty dates.
  • Sales totals, and quotations, invoices, credit notes and receipts with their lines and payments.
  • Refunds and exchanges.
  • Suppliers, purchase orders and supplier payments.
  • Expenses, payment accounts, owner drawings and capital assets.
  • The team, branches, the services price list and commission agents.
  • WhatsApp messages sent and received.
  • The Fixmo help center.

Warning

The assistant is on for the shop owner only, unless the owner turns it on for someone else. That person's assistant only uses the parts of the shop their permissions open, and shows cost prices only with cost price access. It does not yet limit itself to their branch.

AI Credits: How Billing Works

Each answer uses AI credits, counted on what it really took: how much the assistant read, how much it reasoned and how long the answer is. All questions in the shop draw from one balance.

  • An answer that fails, or that the assistant could not finish, is not charged.
  • Shops on an annual Pro or Business plan get free credits every month during the first year of that plan.
  • Any shop can buy credit packages in Settings → AI Support. Bought credits do not expire.
  • The balance is shown at the top of the panel.
  • See the AI Credits article for the details.

Frequently asked questions

Google Gemini. Fast mode uses Gemini 3.1 Flash-Lite and Advanced mode uses Gemini 3.1 Pro, which Google still calls a preview. If a model is unavailable, the question moves to a standby model so it still gets an answer.

Fast is for everyday questions and quick lookups. It answers in a few seconds and uses few AI credits. Advanced is for comparisons, explanations and questions that need several parts of the shop at once. It thinks longer, takes longer and uses several times the credits. You choose at the top of the panel, and Fixmo remembers your choice on that device.

For the shop owner, everything in the shop: repairs and their history, customers, stock and serial numbers, sales, quotations and invoices, refunds and exchanges, suppliers and purchase orders, expenses and payment accounts, the team and branches, services, commission agents and WhatsApp messages. It also reads the Fixmo help center. It cannot see payment card details, passwords or any other shop's data.

No. It only reads. It cannot edit a repair, take a payment, move stock or send a message to a customer.

No. Every question is answered from your shop's data only. The assistant cannot read another shop's repairs, customers or stock, and it refuses when asked to.

New questions are refused until you buy a package. Your conversation history stays where it is. Packages are in Settings → AI Support, under Buy AI Credits.

The shop owner, by default. The owner can turn it on for a role or for one person in Settings → Roles & Permissions, after a warning. That person's assistant only uses the parts of the shop they can already open, and shows cost prices only to people allowed to see them. It does not yet keep to a person's branch: it reads every branch.