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AI Token Balance & Credits

3 min read

Published May 24, 2026

How Tokens Work

Fixmo's AI assistant uses a token-based billing model. Tokens measure the amount of text processed in a conversation, both what you send (input tokens) and what the AI replies with (output tokens). The more complex or longer a conversation, the more tokens are consumed.

Note

Tokens are shared across your entire shop. If five users all chat with the AI on the same day, they all draw from the same token pool.

Your 50,000 Free Token Grant

Every Fixmo shop receives a one-time grant of 50,000 free tokens the first time the AI assistant is used. This grant is applied automatically and is enough for hundreds of typical chat interactions. The grant is per shop, not per user account.

Checking Your Token Balance

Your current balance is visible in two places:

  • AI chat panel, open the chat by clicking the AI icon; balance is shown at the top.
  • Settings → AI Assistant, shows current balance and whether the free grant has been used.

What Happens When You Run Out

When your token balance reaches zero:

  • New messages to the AI are blocked with an 'Insufficient tokens' notice.
  • Your full conversation history is preserved, nothing is lost.
  • Other dashboard features (repairs, inventory, POS, etc.) are completely unaffected.
  • Purchase a credit package to restore access immediately.

Buying Credit Packages

Additional tokens are available for purchase via PayHere.

  1. Go to Settings → AI Assistant.
  2. Under 'Credit Packages', you will see available token bundles with their prices.
  3. Click 'Buy' next to the package you want.
  4. Complete payment via PayHere (supports major debit/credit cards).
  5. Tokens are credited to your shop's balance immediately after payment confirmation.

Tip

Packages vary in size and price. Larger packages offer a lower cost per token. Contact [email protected] if you need a custom volume arrangement.

Token Usage Ledger

Every token transaction, free grant, purchases, and consumption, is recorded in your shop's token ledger. This allows Fixmo to provide an accurate balance at all times. If you believe your balance is incorrect, contact [email protected] with your shop name and approximate date of the discrepancy.

Frequently asked questions

Every shop receives a one-time grant of 50,000 free tokens when the AI assistant is first used. This grant is applied automatically, no action required.

Open the AI chat panel by clicking the AI icon in the bottom-right of any dashboard page. Your remaining balance is shown at the top of the panel. You can also see usage in Settings → AI Assistant.

Token consumption depends on message length and the data the AI retrieves. A typical short question-and-answer exchange uses 500–2,000 tokens. The 50,000 free grant covers hundreds of typical interactions.

Yes. A token ledger is kept for your shop. Contact [email protected] if you need a detailed usage breakdown.

Credit packages are purchased via PayHere, which supports major debit/credit cards and selected local payment methods.