AI Credits: Balance, Usage and Packages

How AI Credits Work

An answer uses credits for the work behind it. Reading costs less than writing. Text the assistant read moments before costs less again, and reasoning is counted like writing. So a short lookup uses little and a long analysis uses more.

• Input tokens: what the assistant read, which is your question, the recent messages in the chat and the shop data it looked up.
• Cached input: the part of that it had read moments before. It is counted at a lower rate.
• Reasoning tokens: its working before it answers. You see how much reasoning it used, never the reasoning itself.
• Output tokens: the answer.

Fast and Advanced Use Different Amounts

Fast answers with a quicker model, thinks less and looks at the parts of the shop your question names, so it uses few credits. Advanced uses a stronger model, thinks longer and may look at every part of the shop, so it uses several times more. Advanced also needs a larger balance before it starts, so a question is not begun on a balance that cannot cover it. Fast still works when Advanced does not.

Answers That Fail Are Not Charged

If the assistant cannot answer, because of an error or because it could not finish, you are not charged for that question. If you click send twice by accident, the question is answered and charged once.

Free Monthly Credits

Shops on an annual Pro or Business plan get free credits every month for the first year of that plan. They arrive with the first question of each month. Whatever is left when the month ends does not carry over. Free credits are spent before bought ones, because they are the ones that expire.

• The monthly amount is set per plan by Fixmo and can change. When your shop qualifies, Settings → AI Support shows how many your plan includes.
• Monthly plans and the Free plan do not get free credits.
• A year that a coupon made entirely free does not count as a paid year.

Checking Your Balance and Usage

Your balance is in two places:

• The assistant panel. Open it with Ask AI in the header, and the balance is at the top. Each answer shows its mode and the credits it used. Click that line to see the tokens.
• Settings → AI Support. It shows free and bought credits, what has been used this month, and a list of every question with its input, cached, reasoning and output tokens and the credits it used. You can filter the list by period and by mode.

Setting a Monthly Limit

The owner can cap how many credits the shop uses in a month, in Settings → AI Support under Monthly limit. When the limit is reached, new questions are refused until the next month. The question that crosses the limit is still answered in full. Leave the box empty for no limit.

What Happens When You Run Out

When your balance is too low for a question:

• The question is refused with a message saying there are not enough AI credits.
• An Advanced question may be refused while a Fast one still goes through.
• Your conversation history stays, and everything else in Fixmo works as normal.
• Buying a package lets you ask again straight away.

Buying AI Credit Packages

Any shop can buy credits, on any plan, paid through PayHere.

1. 1Go to Settings → AI Support.
2. 2Under Buy AI Credits, you will see the packages and their prices.
3. 3If you have a coupon code, enter it above the packages and click Apply.
4. 4Click Buy next to the package you want and pay through PayHere.
5. 5The credits are added to your balance once PayHere confirms the payment.

From Tokens to Credits

Until October 2026 the balance was counted in tokens. Every balance then moved to AI credits at 100 tokens to 1 credit, which is the rate the packages were already priced at, so no shop lost value. The credit history keeps the older rows in tokens, and shows the move as its own row.

Credit History

Every change to your balance is recorded: each answer, each monthly top-up, each expiry of unused free credits and each package bought. The list is under Credit history in Settings → AI Support, with the balance after each entry. If a number looks wrong, write to [email protected] with your shop name and the date.