Repair Status Reversal (Admin)

What Is Repair Status Reversal?

Status reversal allows an Admin to step a repair backwards — for example, from Repairing back to Diagnosing, or from Ready back to Testing. This is useful when a job was advanced too quickly or when a fault is found after an earlier stage was closed.

How to Revert a Status

The Revert Status button is in the repair detail page header — visible only to Admins.

1. 1Open the repair detail page.
2. 2In the header, click 'Revert Status' (Admin only — not visible to other roles).
3. 3A confirmation dialog shows the current status and the target (previous) status.
4. 4Optionally enter a reason for the reversal.
5. 5Confirm. The status steps back, parts are returned to stock, and the reversal is logged.

Automatic Parts Return to Stock

When a status is reverted, Fixmo automatically returns parts to branch stock.

• Parts that were added to the repair during the stage being reverted are identified.
• Quantities are restored to the repair's branch stock.
• Serial-tracked parts are returned to IN_STOCK status.
• The parts-return snapshot is saved in the Status History so you can see exactly what was returned.

Audit Trail

Every reversal is recorded in two places:

• Activity Log — shows the reversal event with actor, timestamp, from/to status, reason, and parts-return details.
• Status History — shows the reversal in the status transition list with a reversal flag and the parts-return snapshot.

When to Use Reversal vs. Cancellation

Use reversal when the repair is still in progress and you need to step back a workflow mistake. Cancel the repair instead when the job is abandoned entirely.

• Reversal — repair continues at an earlier stage; parts are returned to stock; customer tracking link still works.
• Cancellation — repair is marked Cancelled (terminal state); job ends; customer sees Cancelled status on their tracking page.