Money
Credit notes and receipts
A credit note is generated automatically when a refund is processed, recording what was given back and against which invoice. A receipt records money taken. Both sit alongside invoices and quotations as full documents with their own codes.
What it does
Refunds are the part of the paperwork that shops skip, because writing a credit note by hand is tedious and nobody chases you for it.
Fixmo raises it as part of processing the refund. The credit note carries its own code and links back to what it credits.
An exchange raises one too, because the return half of a swap is a refund even when no money moves.
Receipts record money taken, which matters where a customer needs proof of payment separate from the invoice.
Every capability
| Credit note | Raised automatically when a refund is processed |
|---|---|
| Links back | To the invoice or sale it credits |
| Exchanges | The return leg raises one as well |
| Receipt | Records money taken |
| Codes | Each type has its own numbering |
| Send | By email, and by WhatsApp where connected |
| Customer details | Copied onto the document, like every other type |
Questions
Do I have to create a credit note myself?
No. Processing a refund raises it.
Does an exchange create one?
Yes. The returned item goes back as a refund, and that refund raises a credit note, even though the customer may pay only the difference.
What is the difference between a receipt and an invoice?
An invoice says what is owed. A receipt says what was paid. A customer who has settled in full may want both.