Voiding Sales & Role Permissions

Voiding a Sale

Voiding a sale is an Admin-only action that completely cancels a completed transaction and reverses its effects.

1. 1Navigate to the sale detail page.
2. 2Click the 'Void Sale' button (visible only to Admin users on completed sales).
3. 3A confirmation dialog appears warning that this action cannot be undone.
4. 4Confirm to void the sale.

What Voiding Does

When a sale is voided, several automated reversals occur to undo the transaction's effects.

• Inventory stock is restored — quantities are added back to branch stock for all tracked items.
• Serial units return to In Stock status — any serials that were marked as Sold are reset.
• Commissions are reversed — negative commission records are created to offset any earned commission.
• The sale status permanently changes to Voided (shown as a red badge).
• The sale can no longer be modified, refunded, or voided again.

Role-Based Permissions for Sales

Fixmo restricts sales actions based on your team role to ensure proper authorization and financial control.

• Admin — full access: create sales, view all shop sales, void sales, create and process refunds.
• Manager — create sales, view branch sales, create refunds, approve/reject/process refunds. Cannot void sales.
• Cashier — create sales, view own sales only, create refund requests (go to Pending status). Cannot void sales or approve refunds.
• Technician — no access to Sales or POS features.

Sale Visibility by Role

The sales list shows different sets of sales depending on your role, ensuring each team member sees only what is relevant to them.

• Admin — sees all sales across all branches in the shop.
• Manager — sees all sales from their assigned branch, regardless of who created them.
• Cashier — sees only sales they personally created. Other team members' sales are not visible.