FixedFixed: an invoice would not take payment again after a payment was deleted

Inviting Team Members

4 min read

Published April 12, 2026

Invitation Methods Overview

Fixmo offers two ways to add team members: Email Invite and Direct Create. Email Invite is available to both Admins and Managers, while Direct Create is restricted to Admins only. Both methods enforce plan limits and duplicate email checks before creating the member.

How to Send an Email Invite

Email Invite is the standard way to onboard new team members. The invited person receives an email with a secure link and sets up their own password.

  1. Go to the Team page from the sidebar.
  2. Click the 'Invite' button in the top right corner.
  3. Enter the team member's email address.
  4. Select a role from the dropdown: Manager, Technician, or Cashier.
  5. Select a branch from the branch dropdown.
  6. Click 'Send Invite' to dispatch the invitation email.
  7. The invitation appears in the Pending Invitations section with a 72-hour expiry.

Note

Managers can only invite Technicians, and only to their own branch. Admins can invite Managers, Technicians, and Cashiers to any branch.

How the Invite Accept Page Works

When a team member clicks the invitation link in their email, they are taken to a public page at /invite/[token]. This page displays the shop name, the role they have been invited for, and the branch they are assigned to. The member enters their full name and creates a password (minimum 6 characters) to complete the signup. Once submitted, their account is activated and they can log in immediately.

Direct Create (Admin Only)

Admins can also create a team member directly without sending an email. This is useful when you want to set up an account on behalf of someone and hand them their credentials in person.

  1. Go to the Team page from the sidebar.
  2. Click the 'Invite' button and switch to the 'Create Directly' tab or option.
  3. Enter the member's name, email address, and a password.
  4. Select a role: Manager, Technician, or Cashier.
  5. Select a branch assignment.
  6. Click 'Create Member' to immediately create the account.

Tip

Direct Create does not send any email. Share the login credentials with the new member directly. They can change their password later from their profile.

Manager Invitation Restrictions

Managers have limited invitation capabilities compared to Admins. A Manager can only invite users with the Technician role, and the branch is automatically set to the Manager's own branch. Managers cannot invite other Managers or Cashiers, and they cannot assign members to branches other than their own.

Resending and Cancelling Invitations

Pending invitations can be managed from the Team page. If an invite has not been accepted or has expired, you have two options.

  • Resend Invite, click the resend button on a pending invitation to generate a new email with a fresh 72-hour token. The old token is invalidated.
  • Cancel Invite, click the cancel button to remove the pending invitation entirely. The invited email can then be re-invited from scratch if needed.

Duplicate Email Detection

Before any invitation is sent or a member is directly created, Fixmo checks the email address against two lists: existing active team members and pending invitations. If the email is found in either list, the action is blocked and an error message is displayed. This prevents duplicate accounts and conflicting invitations.

Frequently asked questions

Go to the Team page and click the Invite button. Enter the member's email address, select a role (Manager, Technician, or Cashier), and choose a branch assignment. Click Send Invite to send an email with a secure invitation link that expires in 72 hours.

Email Invite sends an invitation link to the member's email, and they set their own password when accepting. Direct Create (Admin only) creates the account immediately with a password you set, no email is sent. Both methods check for duplicate emails and plan limits.

Invite links expire after 72 hours. If the link expires before the member accepts, the invitation shows as expired in the pending invitations list. You can resend the invite to generate a new 72-hour link.

No. Fixmo checks for duplicate emails before sending an invitation. If the email is already registered as an active team member or has a pending invitation, the invite is blocked and an error message is displayed.