Giving One Person Different Permissions

Changing one person

Use this when a policy is right for the role but wrong for one individual, such as a senior technician who should see the whole branch's jobs.

1. 1Go to Settings, then Roles & Permissions.
2. 2Switch to the People tab.
3. 3Pick the person from the list on the left. There is a search box if the team is long.
4. 4Change the permissions you want to differ from their role.
5. 5Press Save.

Inherited and Override

Every row on the People tab tells you where its setting comes from. 'inherited' means it follows the role, so if you later change the role, this person changes with it. 'Override' means you have set it for this person specifically, and the role no longer affects it. Each override has a small undo arrow that puts it back to the role's setting.

What happens if that person's role changes

Their overrides are cleared and they start on the new role's settings. This is deliberate. An override was a decision made against their old role, and carrying it across would produce a set nobody chose, where a permission you switched off because a technician did not need it silently stays off for the manager they have just become. Fixmo tells you how many overrides were cleared, and records it in the change log.