Reports Overview

Reports Module Overview

The Reports module gives Admins and Managers a complete view of how the shop is performing. It is organised as an Overview dashboard plus six focused reports, Sales, Repairs, Daily / Z-Report, Inventory, Customers, and Branches. You move between them using the tabs along the top, and a single filter bar controls the date range and branch for all of them, so you never have to re-pick your period when you switch reports.

Date Range and Branch Filters

The filter bar at the top of every report controls what data is shown. Your selection cascades to whichever report you open, and stays in place as you navigate between them.

• Period presets, Today, This Week, This Month, Last Month, This Quarter, and This Year
• Custom Range, pick your own start and end dates for any window you need
• Branch, Admins can choose All Branches or a single branch (shown when the shop has more than one branch); Managers are locked to their own branch
• Export CSV, download Repairs List, Revenue Report, or Sales Report spreadsheets from the same bar

Reports Run on Your Shop's Timezone

Today, and every daily breakdown in Reports, the Overview trend chart, the Sales and Repairs trend charts, and each row of the Daily / Z-Report, are calculated using your shop's timezone, not the server's. That means Today starts and ends at midnight in your shop's local time, so a sale made just after midnight lands in the right day.

• Set your timezone explicitly in Settings > Shop > Timezone, right next to the Country field.
• If you haven't set one, Fixmo derives it automatically from your shop's Country when that country has a single timezone (e.g. Sri Lanka → Asia/Colombo).
• For countries that span multiple timezones, choose yours from the Timezone dropdown, it only lists zones for the Country you've selected.

Overview Stat Cards

The Overview page opens with six key metrics for the selected period. Each revenue and count card shows a percentage change against the preceding period of equal length, with a green up arrow for growth or a red down arrow for a decline.

• Total Revenue, combined repair and product-sales revenue for the period
• Repair Revenue, payments collected on repairs, versus the previous period
• Sales Revenue, product-sales revenue, versus the previous period
• Repairs Completed, repairs marked Delivered, versus the previous period
• Product Sales, number of completed sale transactions, versus the previous period
• New Customers, customers added during the period, versus the previous period

Overview Charts

Below the stat cards, the Overview visualises where revenue comes from and who is driving it.

• Revenue Trend, a daily area chart layering repair revenue and sales revenue across the period
• Revenue Split, a donut showing the share of revenue from repairs versus product sales
• Technician Performance, your team ranked by revenue collected, with repair counts
• Top Items Serviced, the most frequently repaired items as a bar chart

The Detailed Reports

From the Overview you can jump into any of the dedicated reports, each focused on one part of the business.

• Sales, revenue trend, top products with profit margin, revenue by category, and sales by channel
• Repairs, repair revenue trend, repairs by status, technician leaderboard, and turnaround time
• Daily / Z-Report, collections by payment method, daily breakdown, a profit-and-loss statement, and refunds by reason
• Inventory, stock valuation, low-stock alerts, dead-stock, and stock value by category
• Customers, new vs returning, repeat rate, lifetime value, and top customers
• Price Overrides, every line sold at a price different from the catalog price, with who changed it, when, and the impact on revenue
• Branches, a side-by-side comparison of every location (Admins only)

AI Insights (Coming Soon)

The Overview includes a placeholder for AI Insights. Once live, it will use Fixmo's built-in AI assistant to turn your numbers into plain-language summaries, flag unusual changes, and suggest actions, so you do not have to read every chart to know what changed.

Who Can Access Reports

Who can open Reports is set in Settings, Roles and Permissions. By default it is Admins and Managers; Technicians and Cashiers do not see Reports in the sidebar, and the shop owner can change that

• Admin, full access to all reports across all branches, including Branches comparison
• Manager, access to reports scoped to their assigned branch (no Branches comparison)
• Technician, no access to Reports
• Cashier, no access to Reports